Director, Post Sales Enablement

Company Description

Job ID: REFID932579

Full Time

Work Schedule: Remote across the US

Job Description

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work life balance important to you? Are you a self-starter anxious to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

NielsenIQ is seeking a talented Post-Sales Enablement Director to play a key leadership role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement leader, this role will work with cross functional teams (Sales, Marketing, Product Marketing, Product, Customer Success) to identify and manage the right mix of tools and processes to move opportunities to recognized revenue faster. An ideal candidate is proactive, deadline driven, with an eye for process improvement. You have a passion for coaching, mentoring, and developing highly effective and engaged teams. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success, and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and people management skills.

A little about you

Do you have the necessary skill set to be successful in this role?

Expectations of this role:

• Passionate about engagement and leading a team (onshore and / or offshore resources) to ensure Post Sales Enablement SLAs are met while successfully overseeing day-to-day PSE services workload
• Effective at leading a team of up to 10 direct reports
• Responsible for the overall success of Post-Sales Enablement team through coaching, training, onboarding, and overall professional development of team members through direct management and/ or mentorship
• Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization
• Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Billing, Collections)
• Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support
• Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error
• Drive compliance with company policies, business rules and revenue recognition principles

Qualifications

• 6+ years of related work experience in Sales Operations, Deal Desk or Finance, Bachelor’s degree required
• Strong Finance background & breadth of experience with an understanding of revenue recognition principles and Order to Invoice best practices
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
• Self-motivated with a strong attention to detail and keen ability to manage the team's competing priorities to ensure business-critical objectives are met
• Skilled at building strong working relationships with team members in varying departments and senior levels of management
• Ability to oversee multiple projects simultaneously while meeting deadlines
• Understanding of the sales cycle and common pain points sellers encounter with a desire to drive improvements
• Experience building and / or using sales performance reporting in a CRM, PowerBI, or similar software
• Excellent written, verbal and active listening skills
• Prior exposure to SaaS technology
• Ability to drive productivity working in a remote, fast-paced environment

Additional Information

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision) 
• Flexible spending accounts and Health Savings Account (including company contributions) 
• Life and AD&D insurance 
• 401(k) retirement plan including company matching contributions 
• Disability insurance 
• Tuition Reimbursement 
• Discretionary paid time off program and 11 paid hol