Senior Manager, Customer Communications & Marketing

Build the programs to help Flexport grow

Help us tell the story of our customers

Senior Manager, Customer Communications & Marketing

The opportunity:

Join us in cultivating the stories and experiences for thousands of global customers in one of the most complex, important, and ripe for innovation industries on the planet.

Flexport is the foremost technology leader in the supply chain industry, developing technology fueled solutions across a product’s entire life cycle from the manufacturer’s floor, across the oceans and skies, through ports and fulfillment, and right into the hands of customers. Companies of all sizes – from emerging brands to Fortune 500s – used Flexport technology to move more than $26 billion of merchandise in 2022.

Flexport is building the most customer-centric supply chain company in the world, so customers are at the core of everything we do. This role is an opportunity to build, grow and lead Flexport’s highly impactful customer marketing and communications program. You will own a portfolio of key initiatives end-to-end to bring the stories and experiences of Flexport’s customers to life. You will develop an in-depth understanding of Flexport’s products and help share how our tech-enabled solutions power the growth and innovation of our customers around the world. You’ll be part of the small but mighty External Communications team, and partner with leaders across Marketing, Sales, Technology, Operations and the Executive Team to drive one of our most important and visible programs. 

You will:

• Own goals and strategy across a portfolio of key initiatives, such as launching Flexport’s first-ever Customer Advisory Board (CAB), establishing Flexport’s customer reference program to drive sales conversion, sourcing and developing case studies, and more 
• Uncover successful customer stories and work cross-functionally across Marketing and Communications to bring these stories to life in compelling ways through videos, blogs, social snippets, brand campaigns, and external speaking events and conferences
• Scale our existing Customer Reference Program and build new workflows and channels to identify, recruit, track, and enable customers to share their stories and partner with Sales, Product, and Marketing to drive program adoption and impact
• Identify and match key customer stories with priority opportunities, such as speaking engagements at conferences, press, and product partnerships to enable Marketing, Product, and Sales
• Partner with Marketing Operations and Analytics to build a best-in-class reporting practice to measure ROI and impact of key customer marketing and communications initiatives

You should have:

• 7-10 years of hands-on customer communications and marketing experience
• Track record of driving the strategy of an effective customer advocacy program, which includes defining clear program goals and tracking success metrics
• Extensive experience working with global and regional sales teams to source customer references and build customer relationships 
• Proven success in developing and executing customer-centric campaigns and a deep understanding of what makes a great customer story. You know how to identify interesting stories and tell them in compelling ways
• Ability to work collaboratively with key internal stakeholders, including Creative, Content, Legal, and Product Marketing teams 
• Deep passion for becoming an expert on the customer and educating others on the customer’s perspective
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Companies of all sizes – from emerging brands to Fortune 500s – used Flexport technology to move more than $26 billion of merchandise in 2022.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from