Mgr Customer Success Mgt

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Partner Success Manager (PSM) at PayPal, you will be responsible for managing the operational relationships with key strategic partners, including Payment Service Providers (PSPs), banks, wallets, marketplaces, and technology platforms. Your role will focus on ensuring operational excellence with partners to ensure they successfully adopt, optimize, and scale PayPal’s payment solutions while driving revenue growth and customer satisfaction.

Job Description:

This role requires a combination of technical expertise, relationship management, consulting and internal and external collaboration, to help partners maximize the value of PayPal’s ecosystem. You will work with the commercial relationship owners and be adept in navigating all facets of day to day operations, solution launch and delivery with key partners.

Your day to day

• Act as the primary operations point of contact for assigned partners, fostering strong, long-term relationships. Advocate for partners internally, ensuring their needs are addressed by cross-functional teams (sales, product, risk, compliance, and marketing).


• Monitor key performance metrics (e.g., transaction volume, conversion rates, etc) and identify areas for improvement.
• Collaborate with PayPal commercial sales and business development teams to identify and execute upsell and cross-sell opportunities and maintain excellent operations.
• Guide partners through API integrations, product implementation, and operational best practices. Work with technical teams to troubleshoot integration issues and enhance the partner experience.
• Ensure compliance with PayPal’s policies, risk guidelines, and regional regulatory requirements.
• Drive operational efficiency by streamlining partner engagement processes.

What you need to bring

• 5+ years of experience in partner operations management or technical support, preferably in payments, fintech, banking, or e-commerce.
• Strong understanding of payment processing, digital wallets, and PSP ecosystems.
• Experience working with API-based integrations and technical payment solutions is a plus.
• Exceptional relationship-building, negotiation, and communication skills.
• Data-driven mindset with the ability to analyze performance metrics and drive actionable insights.
•  Ability to work cross-functionally with sales, product, risk, and compliance teams.
• Comfortable working in a fast-paced, high-growth environment with global stakeholders.
• Experience managing PSPs, banks, or large enterprise