Subscription & Fulfilment Specialist, Enterprise Solutions

PROFILE

This position will be an integral part of the Order Management team with responsibility for order processing and client service. This role serves as a contact point/knowledge base for the sales team and internal/external clients in all aspects of administration and support.

DUTIES AND RESPONSIBILITIES

• To manage the order cycle, process orders in a timely and accurate manner.
• Order acknowledgement, validation/integrity check of order placing on a number of external systems. This includes DS Client Care Admin responsibilities for order processing ; communicating details to the appropriate vendors.
• Process Dassault Systemes Opportunity Registrations
• Ensuring accurate items are included on estimate to ensure accurate revenue recognition.
• Ensure all necessary information has been included in the sales order.
• Prepare and send invoices for processed orders.
• Quote and manage the process of subscription renewals.
• Issue renewal license keys and request client confirmation of receipt in a timely manner
• Inform clients about the features and benefits of a subscription to improve renewal rates, client satisfaction, and GP.
• Maintain contact throughout the renewal process to ensure we find and resolve any issues the clients may be having that have not been addressed.
• Generate monthly subscription renewal reports from vendor database
• Identify new business opportunities for sales and training; submitting referrals when applicable.
• Submit accurate weekly forecast and activity report
• Maintain required quota and activity
• Any other assigned tasks or projects as needed.
  
  

REQUIREMENTS

• An understanding of basic accountancy principles.
• Ability to multi-task
• Experience with ERP systems
• Strong administrative organization skills
• Client service experience
• Accurate with attention to detail
• Ability to work independently and team environment
• CRM Experience is an asset but not required
• Work well under pressure
• Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients