Sr. Training Specialist
Advance Auto PartsAbout the role
Job Description
Job Summary
The Sr. Training Specialist role plays a critical role in advancing our Coach & Grow Talent across the enterprise with a focus on our Customer Service Center (CSC) in Raleigh. This role supports simple, scalable, and impactful learning experiences. The Sr. Training Specialist collaborates closely with subject matter experts, Training Managers, HR Partners, and business leaders to drive high-quality initiatives that enhance the Team Member Experience and promote operational excellence. This role will report to the Director of Organizational Development.
This role is responsible for enabling the overall effectiveness and efficiency of the Training Department. This role will primarily focus on creating learning experiences, inclusive of curriculum design, while managing in-person and virtual workshop planning and preparation.
What will you do?
CSC Onboarding Lead:
Design, build, and maintain ownership of all onboarding experiences for the CSC.
Work with key leaders to build unique onboarding programs customized to the needs of each business function.
Manage the planning and execution of supplementary onboarding experiences such as store visits, coffee chats, and team member network signups while building additional components that drive team member engagement.
Determine program KPIs and create quarterly report on team member survey results and performance as it correlates with pathway completion.
Advise on connection points and best practices from CSC to leverage in Field and Supply Chain Onboarding.
OD/Training Program Support:
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