Independent Contractor Relations Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE
 

Responsible for assisting the Independent Contractor Relations Manager by maintaining the department’s database of Independent Contractor Relations complaints and investigations. Position will assist in the investigation of complaints regarding the contractual business relationship between the Company and the Contractors pursuant to the Independent Contractors Agreement (the “IC Agreement”) and ancillary memorandum and guidelines issued pursuant thereto. Position will also provide administrative support for expediting insurance needs for contract drivers to ensure compliance with all regulatory requirements and company policy. Models and acts in accordance with out guiding principles and core values.

 

 

WHAT ARE YOU GOING TO DO?

 

• Research and assist in the resolution of contractor issues and complaints made by the contractor, company employees, or a third party.
• Maintain the department’s database of Independent Contractor Relations complaints and investigations with current, concise and factual data.
• Ensure contractor relations issues are appropriately and equitably resolved in a timely manner, escalating to next level management as appropriate.
• Expedite insurance needs for contract drivers.
• File Certificates of Insurance for contract drivers.
• Communicate with outside agencies concerning contract drivers and contract drivers insurance needs.
• Assist with design of contract driver insurance training programs.
• Answer incoming calls, voicemails and e-mails.
• Assist Department Manager and Director as needed with contractor relations related projects.
• Maintain weekly status reports.
• Maintain tracking procedures relating to Contractor compliance under the IC Agreement including collection of all insurance certificates, placards/door sign return or certification of placard/door sign destruction.
• Assist in gathering of information for litigation request.
• Order, monitor and maintain the department’s office supplies.
• Review insurance related invoices for accuracy, code to appropriate station and cost center and process to ensure timely and accurate payment.
• Maintain check requests and processing procedures.
• Preparation of record retrieval for various company audits (including those performed by third party consultants).
• Make recommendations of website content as it relates to the IC Agreement.

 

WHAT ARE WE LOOKING FOR?

 

Education and Experience: 

 

• High School Degree or GED required.
• Minimum three years related experience in similar role in transportation or supply chain related industry

 

Knowledge, Skills and Abilities: 

 

Languages and Communication Skills

• Must be able to read, write and speak English fluently.
• Bilingual in Spanish preferred.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees, customers and vendors.

 

Computer Skills

• PC literate.
• Advanced proficiency in Microsoft Office, internet, web-based and specific job related software applications.

 

Other Skills/Experience

• Knowledgeable in the administration of DOT Regulations.
• Knowledgeable of Independent Contractor Law (IRS, Workers Compensation, 49CFR376, etc.)
• Knowledge