Associate Director, Client Solutions

Department

Booth IT: Client Services

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Associate Director of Client Solutions serves as a key liaison between Information Technology, faculty, staff, and stakeholders. This role focuses on advancing AI initiatives, supporting faculty teaching and student learning, and developing tailored technology solutions. Responsibilities include identifying and implementing AI use cases, creating tools for educational goals, delivering training and presentations, and staying current with emerging technologies and industry trends. The position emphasizes collaboration with businesses and stakeholders both within Booth and across the University campus to align technological innovations with academic and administrative objectives, fostering growth and efficiency across Booth’s technology landscape.

Responsibilities

• Works with Booth faculty and staff to identify and document AI use cases, driving AI adoption and growth. 
• Stays updated on AI trends and best practices to advance Booth's AI efforts.
• Develops small-scale solutions to address client and faculty challenges, including custom configurations, lightweight automations, classroom technologies, or reports.
• Represents Booth Information Technology by delivering presentations at student/faculty orientations and other events.
• Maintains expertise in online teaching, technology-based course delivery, including Canvas (LMS), multimedia software, adaptive learning tools, web-conferencing, and classroom technologies.
• Works with faculty and instructional designers to use suitable learning technologies and explores new teaching methods to advance educational goals.
• Creates resources and services, including training, documentation, online materials, learning modules, and seminars, covering basic course management to advanced teaching technology applications.
• Monitors trends, identifies opportunities, and explores innovative solutions to teaching and educational initiatives.
• Networks with colleagues across campus, other institutions, and professional organizations to stay current with industry developments.
• Identifies opportunities and develops innovative solutions to teaching and learning problems.
• Develops and updates online manuals and user reference documentation. Acts as a resource for colleagues and system users, and responds to inquiries related to use of the systems.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.
• Master’s or PhD degrees.

Experience:

• A minimum of five years of experience in related fields.
• Background working with faculty in a higher education environment.

Technic