Jobs and Careers

Remote Support Engineer I

United States, United StatesRemotefull_timeVerifiedPosted 16 Oct 2024

💰 $55,000/yr($50,000/yr – $55,000/yr)

About the role

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well. Job OverviewCoretelligent’s Remote Support Engineers utilize strong customer service skills to provide remote technical support to our dynamic client base. The Remote Support Team handles inbound and scheduled work for end users of all skill levels. Providing break-fix and end-user educational support for Workstations, Office & GSuite, Standard and Line of Business Applications, Peripherals and Hardware, Connectivity, Stability, as well as accessories such as Printers, Hotspots, Mobiles, Tablets, and Phones.Key Responsibilities:

Receive and respond to inbound incident requests from Clients and External users via phone and ticketing system
Perform a variety of technical tasks to complete requested work or remediate incidents, including but not limited to:
Microsoft 365 and Active Directory administration (email groups, establishing connections, security groups, permissions, onboarding/offboarding)
Basic wireless network and VPN troubleshooting
Basic virtual desktop troubleshooting via vSphere and/or VMware Horizon
Provide regular and timely updates to all parties (internal and external) on the incident statuses of all assigned work
Maintains detailed documentation, notes, and steps pending or completed on all support tickets
Maintain or exceed departmental minimum standards and metrics
Perform triaging and troubleshooting of incident volume to resolve incidents
Work under general supervision
Aid higher-tier engineering staff with problem research and documentation
Ability to work 11am- 8pm EST

Required Skills and Qualifications:

2+ years of related work experience
Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
Exceptional interpersonal skills, positive attitude, and professional demeanor
Exceptional Customer Service skills including ownership, advocacy, vigilance, and accountability
Ability to follow and adhere to a defined process
Excellent communication skills, both written and verbal
Must be customer-focused and able/willing to provide “white glove” service

Salary Range for this position (depending upon experience): $50k - $55k This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What you’ll love about Coretelligent:We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.