Administrative Assistant

This is a remote position.

Responsibilities

• Manage daily email correspondence and ensure timely responses to client and internal inquiries.

• Handle inbound and outbound phone calls, providing professional and courteous communication.

• Prepare and send reports through Annature and other designated platforms.

• Create and process invoices accurately under Accounts Receivable.

• Track and follow up on overdue accounts, managing debtor collections under Accounts Payable.

• Support general administrative tasks such as client follow-ups, sending letters, notices, and maintaining proper documentation.

• Assist in onboarding and offboarding clients, ensuring smooth transitions and compliance with internal procedures.

• Prepare and send PAYG summaries and Notices of Assessment (NOA) as required.

• Maintain and update client records in CRM or accounting systems.

• Coordinate with internal departments for billing, payments, and report consolidation.

• Support management in ad hoc administrative or accounting-related tasks as needed.

Requirements

• 2–3 years of experience in administrative or accounting support roles, ideally within professional services or financial environments.

• Strong knowledge of basic accounting processes, including invoicing and collections.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with accounting or CRM tools (e.g., Xero, QuickBooks, MYOB).

• Excellent communication and organizational skills, with high attention to detail.

• Ability to manage multiple priorities and meet deadlines with minimal supervision.

• Strong problem-solving and follow-up skills when handling client or account issues.

• Professional phone and email etiquette.

Scope

• Full-time position supporting accounting and administrative operations.

• Reports directly to the business owner or senior accountant.

• Collaborates with clients, vendors, and internal staff to ensure smooth billing and payment processes.

• Work hours aligned with Australian business hours (or client time zone).

• Potential for role expansion into bookkeeping or client management depending on performance and business needs.