Customer Service Representative

Customer Service Representative needed in office at our Vero Beach Hauling Locations

Office Hours: 

Monday - Friday 7:30am - 5:00pm 

Saturday 7:30am - 1:00pm  rotating Saturdays 

I. Job Summary

The Customer Service Representative, Specialized Services position receives and processes calls and emails from At Your Door (AYD) participants and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team of CSRs to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations. Additionally, the CSR will play a role in the packaging and mailing of "kits" to participants once they have been scheduled for household waste pickup.

II. Essential Duties and Responsibilities
 

• Respond to inquiries received through phone and email with participants/customers about the AYD Service and work with participants to schedule a pick-up of approved household waste.
• Communicates concise and accurate information.
• Uses authorized system to gather information, provide information, and/or update customer records.
• As required by management, maintains and produces reports as requested.
• Confirms understanding of customer needs, issues, and requests.
• Organizes, creates and mails participant kits to be mailed to home prior to pick-up date(s).
• Performs outbound call campaigns as needed or necessary.

III. Qualifications 

A. Required Qualifications 
 

• High School Diploma or GED (accredited)
• 3 years relevant work experience in a customer service or call center environment handling customer requests, account or order changes and issues (in addition to education requirement).

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicabl