Intimissimi Floor Supervisor at its Abbot Kinney, CA - IEZ1 location

THE ROLE

The Floor Supervisor is a mentor figure, company and brand ambassador for the store team and works in partnership with the Assistant Store Manager or Store Manager. The Floor Supervisor is always putting into practice Calzedonia Group Key Values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation.

LIFE OF THE FLOOR SUPERVISOR

The Floor Supervisor plays a key role that supports Store Management in ensuring clients experience high quality service, providing reports, executing sales strategies, in-store training, store operations together with the store team. This position is a valuable source of knowledge who contributes their expertise to enhance organizational efficiency, company, and brand knowledge. Having high energy and a positive, outgoing mindset is essential as a Floor Supervisor.

OPERATIONS

• Customer Service
• Training
• Visuals Merchandising
• Inventory Control
• Coordinates projects, daily/weekly duties with store team in partnership with Assistant Store Manager or Store Manager

CORE VALUES AND KEY SKILLS

• Leadership style that creates a positive environment that promotes learning culture.
• Open Mind
• Passion
• Punctuality
• Integrity and Accountability
• Pragmatism
• Goal Orientation
• Customer Service
• Product Knowledge
• Efficient in internal POS systems
• Problem Solving
• Organization
• Communication and Active Listening
• Attention to detail.
• Delegation

TEAM DYNAMIC

• Liaison between Store Leads, Sales Ambassadors, and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
• Provides training to new teammates which may include cross-department functions.
• Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
• Participate in nationwide contests within other Intimissimi locations to show our team spirit!

KEY RESPONSIBILITIES

• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Demonstrate strong verbal and written communication.
• Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact.
• Client Book Management including follow up with clients regarding