HCVR Surveillance Officer - Level 1 (Full Time; Third Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Surveillance Officer 

DEPARTMENT:  Surveillance

GRADE/FLSA STATUS: H11—Non-Exempt 

BADGE TYPE/COLOR:  Key—Blue

REPORTS TO: Shift Supervisor, Dual Rate Surveillance Officer

SUPERVISES: NA

JOB SUMMARY:

Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—Level 1:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures

• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment

• Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs

• Operate  Surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards, touchpads and 2-way radios 

• Perform periodic checks on equipment reporting any malfunctions

• Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property

• Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment

• Utilize the computer programs for facial recognition, Table Games Management System,Black Jack Survey Voice, Econnect Visual Casino to track and identify potential threats to property assets

• Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally

• Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee

• Report Internal Control Procedure violations as mandated by ICP’s

• Report all violations and suspicious behaviors to supervisors, verbally or in writing

• Safeguard all confidential information by maintaining department confidentiality

• Proactive with incidents and issues ensuring resolution with employees

• Adhere to regulatory, departmental and company policies/procedures  in an ethical manner

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 2:

• Responsible for the training and development of Surveillance Officers by providing in-house and remedial training and input to Surveillance Supervision

•    Coordinate with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court    Respond to surveillance supervision, management, and regulatory requests

•     Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties

•     Observe individuals' activities to gather information or compile evidence

•     Conduct extensive investigations and compiling video for various local, state and federal law enforcement agencies

•     Work closely with Risk Management, Department of Public Safety, Casino Management and outside law enforcement agencies to investigate and gather all pertinent information related to criminal activity, injuries or illness claims/reports

•     Enter and retrieve information from computer databases in order to utilize such information for Surveillance activities

•     Provides closed circuit television and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance<