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Financial Aid Support Specialist
Prince George's Community CollegeYes Campus, United Statesfull_timeVerifiedPosted 9 Aug 2026
💰 $44,680/yr($40,619/yr – $44,680/yr)
About the role
Position Information
Position Title
Financial Aid Support Specialist
Position Type
Staff
Department
Student Affairs
FLSA
Non-Exempt
Union/Non Union
Union
Full Time or Part Time
Full Time
Grade
8
Salary Range
Hiring Salary Range
$40,619 - $44,680/Annually
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary
Regular
Job Description Summary
This position serves as the initial point of contact for students, parents, and the campus community by providing accurate information, resolving routine eligibility issues, and determining appropriate referrals to Financial Aid Coordinators when necessary. This position will also maintain a comprehensive working knowledge of federal Title IV, state, and institutional financial aid policies, procedures, and regulations, or the ability to be trained to that level. Track and document daily student interactions, including in-person and virtual appointments, using Navigate or other designated systems.
Minimum Qualifications
EDUCATION AND EXPERIENCE
- High School diploma, GED, or equivalent required.
- Work Hours from 8:30am-4:30pm (Mon-Thurs) 10am-6pm Friday.
- Three years of customer service experience working with a diverse population required, preferably in a community college or higher education setting.
- Associate degree preferred
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.
ESSENTIAL DUTIES
ESSENTIAL DUTIES
- Serve as the first point of interaction for students and parents entering the Student Financial Aid Office, supporting an average of over 800 visitors per month.
- Provide accurate and compliant financial aid information related to applications, eligibility, documentation requirements, and office procedures in accordance with federal and state regulations.
- Review and assessing incoming financial aid documents for accuracy, completeness, and compliance for more than 15,000 applicants annually.
- Interpret student financial aid records within the Colleague system to address questions, identify discrepancies, and resolve routine issues prior to escalation.
- Assist students with completion of the FAFSA and other required financial aid applications using web-based platforms.
- Complete, certify, and process third-party verification forms, including consortium agreements and Department of Rehabilitation Services forms, etc
- Retrieve, document, and respond to student inquiries received via phone, email, and other communication channels.
- Perform document imaging, indexing, and posting within the Colleague database in accordance with records management and compliance standards.
- Maintain adequate supplies of applications, brochures, and informational materials in public service areas.
- Support institutional initiatives by participating in call campaigns related to registration and enrollment efforts.
- Assist with undeliverable funds reports and related follow-up actions.
- Support and participate in financial aid workshops and outreach activities.
- Deliver consistent, high-quality customer service while maintaining confidentiality and compliance with FERPA and financial aid regulations.
- Perform related duties as required to support office operations and student success.
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of federal Title IV, state, and institutional financial aid regulations, or the ability to acquire this knowledge through training.
- Proficiency in the use of automated systems and databases, including Colleague or comparable financial aid management systems.
- Strong analytical and organizational skills with the ability to review, interpret, and process detailed financial information accurately.
- Proficiency in Microsoft Office and related software applications.
- Ability to work independently while exercising sound judgment, as well as collaboratively within a team environment.
- Strong customer service, communication, and problem-
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