GUCCI Regional Operations Manager - Midwest

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

Retail Operations, as part of the retail team, supports one of the most critical departments as the main link to support ongoing business growth while adhering to all Gucci policies and procedures.  

Based in Chicago, the Regional Operations Manager Midwest will support and bring a commercial focus to the back-of-house (BOH) and integrate it with the front-of-house (FOH.  The candidate will have a desire to raise opportunities, propose solutions and ensure that we are creating a better store environment not only for our clients but also the store teams.

The role will also support the development of the operations teams in the store and partner closely with the Senior Director of Operations, Retail Area Directors, and Store Directors. 

Key Accountabilities

New Projects/ Regional Strategy (Strategy and implementation) 

• Identify opportunities to improve store operations;
• Raise opportunities for improvement and be the “change agent” in making the changes happen;
• Be a partner to the management teams to continuously improve FOH and BOH operations;
• Provide prompt resolutions for any store inquiries;
• Take the lead, when necessary, on local or global project initiatives;
• Conduct regular store visits and operational assessments;
• Assess and implement in-store processes and policies without compromising Gucci’s brand image and standards;
• Promote use of operational tools in store;
• Training as necessary;
• Ensure compliance to all operational processes are maintained;
• Lead by example by leveraging operational tools while in store, and support in identifying how these tools can best utilized.

Training and Team Development

• Provide training to new members of the operations team, as well as training on various operational tools;
• Proactively identify gaps in knowledge for existing teams and have Operations Training Mgr. provide additional training, and in person support;
• Support the Store Directors in developing the operations team through the assessment of talent and mapping opportunities for growth;
• Ensure proper career progression for operations teams in the store and create developmental plans in partnership with the Store Director and the Senior Director Retail Operations.

Store Openings, Renovations and Relocations

• Coordinate activities to operationally prepare for store openings/renovations/relocation activities within the respective markets;
• Ensure smooth store openings through the proper dissemination of information to key departments; 
• Support the onboarding of all new Store Directors. 

Inventory Management

• Monitor and ensure store compliance and accuracy of Inventory Control using tools and reports (cycle counts, -OH, open cartons, Ops. dashboard);
• Ensure store leadership and store Ops. has a complete understanding and training on physical inventory processes and reconciliation;

Policy and Procedures

• Create, update, and disseminate all policies and procedures;
• Ensure all stores are adhering to local and worldwide policies and procedures;
• Review and identify any critical areas that require additional guidelines;
• Utilize all existing tools to support stores (i.e., checklists) as well as identify any future planning to ensure the most efficient FOH and BOH experience;
• Ensure the proper use of all digital tools as it relates to retail operations;
• Conduct in-store operations training for new Store Directors;

Key Requirements

• At least 5 years of experience in a multi-store support role, preferably in a fast-paced, luxury/ fashion environment; 
• Previous experience as a Store Director a plus;
• Experience in building materials using platforms and tools that can be easily facilitated at store level;
• Able to collaborate effectively with a team to develop strategies; 
• Problem solving experience and skills;
• Experience working closely with Store Planning, Inventory Control, Merchandising, Finance, MIS, Loss Prevention, and Training;       
• Ability to effectively direct a team through change management; 
• Good project management skills; 
• Strong business acumen, highly analytical, able to present and promote ideas; 
• Experience in logistical planning, development of processes and policies;