Global Immigration Consultant - Consular Services

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

 

EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and, a driver of operational excellence within EY, propelling EY’s purpose of building a better working world.  With a robust network spread across 9 countries and 20 cities, GDS’s dynamic network of highly talented professionals leverage data, AI, and cutting-edge technology to enhance EY's wide array of services in assurance, consulting, tax, strategy, and transactions.
Join us at EY GDS Hungary to shape your future with confidence.

 
The opportunity

As part of our People Advisory Services - Global Immigration team, you help our clients manage business issues relating to their global workforce by providing immigration services to their international assignees / foreign local hires.
 
Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.

 

Your key responsibilities

GDS GI professionals support Immigration professionals and lawyers execute on a range of administrative and support tasks. You will assist GDS Senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.
 
You will support the electronic case management administration processes, as well as email communication and document drafting for visa application types. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.
 
You will stay abreast of regulatory changes in the applicable immigration domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.
 

Tasks include:

•    Application drafting

•    Drafting of eligibility assessments for visa classification and other immigration pathways

•    Preparation and review of case documents and applications for Manager review for filing with the appropriate government agency

•    Work with Managers to perform intake of cases, troubleshooting issues and establishing case strategy

•    Docket immigration related documents to the case management tool

•    Perform daily tasks including data entry with accuracy

•    Receive and validate documents submitted by assignees as per the checklist

•    Assist in document review for various immigration case types

•    Proactively monitor the progression of cases to capture and action next steps

•    Contribute to ad hoc projects, including research, project management and data collection activities as required

•    Ensure on time delivery on all client deliverables

•    Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team

 

You are accountable for performance and strategic objectives.

•    continuous performance improvement outcomes for efficiency and quality

•    adherence to EY’s risk management protocols

•    service delivery metrics; CDP, SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics reporting to the local office senior manager/partner.

•    identify and pre-empt technical or process issues may impact the client or immigration formalities and associated trouble-shooting and remedial action

•    identify and remediate issues and risks, direct the development of project/program status reports and metrics to meet business needs, and manage stakeholder expectations

 
You fulfil team leadership responsibilities for assigned team members to drive engagement and performance with a commitment to learning and development.

 

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