Enterprise Services Support Intern, #P0292, #COVAinternships

Title: Enterprise Services Support Intern, #P0292, #COVAinternships

State Role Title: Intern

Hiring Range: Up to $20/hr. (commensurate with experience)

Pay Band: UG

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: General Public - G

Job Duties

NOTE: This is an hourly/wage (P-14) position and Wage employees are limited to working a maximum of 1500 hours in a 365-day period. This position averages no more than 29 hours a week. Wage positions carry no benefits.

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Technology Services Division/ Enterprise Services Support intern with the Virginia Department of Social Services will provide students an opportunity to combine their academic studies with on-the-job training and experience while completing their education. The internship program is designed around a project-based assignment, which will support the mission of the agency and the career goals and interest of the intern.

The Technology Services Division/ Enterprise Services Support Intern will report to the Enterprise Services Support Manager to gain project based or work experience by utilizing established industry best practices towards:
• Monitoring the Service Request Fulfillment Management System
• Effective collaboration with key stakeholders to ensure successful Project delivery.
• Understanding ITIL Processes and tools for Change Management, Incident Management, Service Request Management
• Gaining valuable experience by working closely with the Enterprise Services Support (ESS) team to Identify tasks requiring Enterprise Services assistance.
• Contributing to various team initiatives as assigned.
• Enhancing professional growth through diverse learning opportunities.

Minimum Qualifications

• Rising junior, senior, or graduate student enrolled in an accredited university or college in good academic standing pursuing a major in Computer Science/Information Systems or a related area.
• GPA of 2.5 or higher.
• Knowledge of core functional areas related to a Social Services, Business or Human Services degree.
• Ability to work the entire duration of the internship program, May 19, 2025 – August 8, 2025.
• Advanced Microsoft office skills and demonstrated proficiency with email programs such as Gmail or Outlook.
• Having Good Communication Skills
• Knowledge of Office 365 Applications
• Computer experience including Microsoft Office Suite.
• Business writing and composition skills.
• Familiarity with office equipment.

Additional Considerations

• Leadership role within a professional organization, or student chapter.
• Excellent verbal and written communication skills.
• Demonstrated ability to build effective relationships.
• Strong planning, organizational, and time management skills.
• Exhibits a commitment to self-development.
• Self-driven and shows initiative.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

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