Communications Technician 4, Network Maintenance - Tuscaloosa, AL - DOT

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug.)

Job Description

Job Specifications

• Location: 
  • In the field
• Hours: 
  • Ability to work a 40-hour work week plus overtime and back-up coverage.  This will be a multifaceted schedule addressing the needs of our customers and the business needs.
  • On-Call Rotation
• Active Skills and Knowledge Needed for this position:
  • Troubleshooting of telecommunications products and inner workings
  • Site Surveys
  • Proactively assess propensity for an outage and repairing outages
  • Track and repair CLI
  • Power Supply Maintenance
  • Telecommunications Construction
  • Excellent written and verbal communication.
  • Excellent diligence.
• Due to the person selected to fill this position may drive a vehicle that is under the Alabama Department of Transportation, the selected individual must be willing and able to meet the ALDOT physical and requirements.

Core Responsibilities

• Performs routine troubleshooting calls troubleshoots the plant through the distribution cable to the node to restore customer video, CHSI, or CDV. Must climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. Must use basic cable test equipment. Performs work near power lines and electricity.
• Surveys the plant to ensure service availability to potential customers.
• Performs underground location of existing plant using system prints and cable locating equipment to prevent cable damage and service interruption. Must read general system layouts from blueprints.
• Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls". Normal work shift may include evenings and/or weekends; may include 10-hour days for 4 days a week. Must be available to work overtime including weekends, evenings, and holidays.
• Performs CLI ride-out and track and repair leakage. Works and travels in inclement weather.
• Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies. Must use basic cable installation tools and hand tools. Must follow safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.
• During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; accurately operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.
• Reviews all requested services with the customer to ensure understanding and agreement; survey the installation route and review proposed route with the customer to acquire agreement on the location of cable outlet(s). Exposure to dogs and other animals, construction areas and the public in general.
• Pre-wires single dwelling units and multiple dwelling units (MDUs) to provide "ready hook-up" capabilities at the time of occupancy. Works in crawl spaces, attics and permit required confined spaces. Exposure to moderate noise level.
• Performs multi-product reconnects, requested and non-pay disconnects and additional outlets for residential and residential-li