Regional Manager - Affordable Housing

Description

ACC Management Group, Inc. is seeking a Regional Manager to oversee a portfolio of affordable housing properties in the Fox Valley, WI area, including Oshkosh, Neenah, Menasha, Appleton, and Winneconne. The Regional Manager will support property teams and collaborate with the Regional Vice President on portfolio performance. The candidate must reside in the area to effectively visit sites and train, coach, and mentor their team. Additionally, the role includes some work-from-home days and "office days" at the corporate office in Oshkosh.

Ideal candidates will have experience in property management, with a preference for those knowledgeable about affordable housing programs. Strong business acumen and leadership skills are crucial for this position.

This role offers a competitive salary, benefits (medical, dental, vision, STD/LTD, Life), 401K, PTO, a car package, and opportunities for bonuses and growth.

Essential Duties

Leadership:

• Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company.
• Create and maintain a professional environment, leading by example.
• Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel.
• Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics.
• Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals.
• Establish metric driven expectations for on-site personnel and monitor progress on a regular basis.
• Hold on-site managers accountable for the performance and overall operations of the property.
• Coach on-site managers on how to develop and effectively supervise their staff personnel.
• Develop and evaluate performance enhancement plans for management, leasing, and maintenance.
• Collaborate with Human Resources and management team on recruitment and staffing needs.
• Interview and proactively take part in the hiring process to build an effective and successful team.
• Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning.
• Enforce strong resident relations while continuing to enact company and community policies.
• Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio.

Finance:

• Identify opportunities to increase revenue and to maximize net operating income.
• Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement.
• Monitor budget variances and evaluate the need for change.
• Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold.

Maintenance & General Operations:

• Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements.
• Analyze needs for capital improvements and availability of funds on hand.
• Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely.
• Work with management to ensure service contracts are current and in place as needed.
• Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed.
• Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc.
• Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Customer Relations:

• Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service.
• Work with on-site managers to resolve complex resident concerns and complaints.
• Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property.

Marketing:

• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties.

Office:

• Complete all assigned reports and/or projects to the Regional Director and management by the required deadline.

Requirements

Knowledge, Skill