Jobs and Careers

Overnight Veterinary Customer Service Representative

United Statesfull_timeVerifiedPosted 28 Apr 2025

💰 $56,000/yr($44,000/yr – $56,000/yr)

About the role

Are you a highly motivated individual with a passion for delivering exemplary client service Capital District Veterinary Referral Hospital in Latham, NY, is currently seeking TWO full-time Client Care Specialist to join our dedicated team.

Compensation:

Starting $22. Can increase up to $28 with advanced knowledge & experience
Shift differential between 12a - 7a: Base + $3.50

Anticipated Schedule Options:

Thursday, Friday, Saturday 8p - 8a (Full time)

About the Role:
As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Expertise: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We're Looking For:

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading) are required for the role.

About Us:
At Capital District Veterinary Referral Hospital, we're on a mission to advance the veterinary profession while nurturing the human-animal bond. We empower our technicians to lead, innovate, and pursue their passions within a supportive and stimulating work environment. Join us and discover unparalleled opportunities for growth and learning!