Innkeeper, Field Farm

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $70k - $80k

Housing: Housing provided

Hours per week: 40 

Job Classification: Exempt, Full-Time 

Job Type: Fully site based 

Location: The Guest House at Field Farm, Williamstown, MA 

What You’ll Do:

Your Impact:

Set on over 300 acres at the base of majestic Mt. Greylock in Williamstown, MA, The Guest House at Field Farm is a midcentury architectural gem protected by America's oldest land conservation organization (The Trustees of Reservations). Managed as an upscale Bed and Breakfast, this celebrated property features six rooms maintained with historical conservation at its heart, with breathtaking views and over 5 miles of hiking trails, it serves as a tranquil retreat in the heart of the Northern Berkshires. With a loyal, returning customer base and accolades including features in the New York Times, a listing on Select Registry, and countless glowing reviews in national publications, The Guest House at Field Farm is truly a destination of distinction.  

The Role:

This full-time, year-round opportunity is ideal for those who are passionate about creating memorable guest experiences and stewarding unique properties. As Innkeeper, you will manage the overall engagement and hospitality experience at Field Farm, encompassing both The Guest House (Bed & Breakfast) and the surrounding 300-acre landscape. Reporting directly to the Regional Vice President, you will play a pivotal role in the strategic planning and stewardship of this celebrated destination. The position offers competitive compensation, a robust benefits package and includes housing conveniently located across the street from the Inn, making it an attractive option for individuals or couples seeking to immerse themselves in the heart of hospitality and conservation.  

This position could be especially appealing to a couple with complementary skills in innkeeping and housekeeping, as the role offers both a collaborative work environment and on-site housing. Working as a team, couples can share responsibilities for guest services, operations, and maintenance, making the most of their joint experience to enhance the guest experience and the property's overall success. 

Success in this role requires strong knowledge, skills, and hands-on experience in the hospitality industry. In addition to providing exemplary service to guests, you will be expected to manage the Inn in alignment with the mission and operational standards established by The Trustees of Reservations. Adaptability, leadership, and a collaborative spirit are essential, as you help guide Field Farm into its next chapter of excellence. 

Specifically, you’ll: 

• Ensure that all Inn procedures are consistently followed and develop best practices to elevate guest service, food and beverage offerings, and the overall efficiency of Bed & Breakfast operations. 

• Maintain a professional and courteous demeanor at all times, creating an environment of excellence and warmth that welcomes and delights every guest. 

• Oversee front desk operations and manage the reservation system (Rez stream), ensuring seamless reservations, check-ins, check-outs, and prompt handling of guest inquiries. 

• Provide exceptional concierge service by guiding guests to local attractions, assisting with dining reservations, and introducing visitors to the full range of inn amenities as needed. 

• Act as an enthusiastic ambassador for The Trustees, actively promoting membership and sharing the organization’s mission with guests to foster deeper engagement. 

• Serve as the primary point of contact for all guests, providing attentive, front-facing customer service from the initial