Systems Support Technician I (Remote - $22.64/hr)

American Specialty Health Incorporated (ASH) is seeking a Systems Support Technician I to join our Information Technology Operations department.

The primary purpose of this position is to provide technical support to ASH staff and to provide the most efficient and effective resolution.

Hourly Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $22.64 Hourly Wage.

Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

• Receives and responds to end user requests regarding Information systems hardware and software in a professional and courteous manner.
  • Acts as front line contact within organization for technical questions regarding PC hardware and software.
  • Performs phone and/or direct contact support to resolve end user issues.
  • Maintains consistent software configurations on all PCs.
  • Installs and maintains end-user equipment making every reasonable effort to ensure customer satisfaction, comfort, and safety.
  • Performs routine system maintenance on all PC equipment and peripherals.
  • Makes minor repairs to computer equipment. With management approval, disposes of inoperable equipment in a secure manner.
  • Maintains hardware and software inventory.
  • Assists with network maintenance, upgrades, and services.
• Prepares and submits written progress reports, spreadsheets, timelines and other written documentation as directed by supervisor.
• Attends team, departmental, and staff meetings to discuss issues and foster teamwork.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma required.
• 1 year experience in a technical support role in a windows network environment required.
• Experience working with all levels of customer solutions related to service desk tickets required.
• Experience working on queue trends for problem resolution/incidents required.
• Exceptional Customer Service skills
• Knowledge of PC hardware repair, Windows Operating Systems, MS Office, multi-function printers and supporting remote access.
• Familiarity of Windows Networking and Active Directory.
• Excellent troubleshooting skills.
• Must be a team player.
• MCP certification required.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions