Scheduled Hours

40

Position Summary

The Registered or Certified Medical Assistant III will primarily support providers who dispense “buy and bill” medications within the Department of Neurology. These medications include all Neurotoxin injections.

Key responsibilities include; preparing for clinic by printing provider schedules, verifying authorizations, identifying patients receiving Specialty Pharmacy Product (SPP) or patient assistance program medications, and ensuring all necessary supplies are fully stocked. During clinic sessions, MA III will organize and prepare all supplies and medications in accordance with established clinic protocols. Following the clinic, MA III will be responsible for completing drug accountability, submitting billing charges, documenting medication distribution, and ensuring accurate medical record submission.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties:

• Interacts directly with patients in clinic setting and completes tasks, which may include obtaining vital signs, conducting EKGs, completing a phlebotomy and verifying medications..

• Interacts directly with providers, provider teams, and patients in a clinical setting. Completes clinical tasks which include, but are not limited to obtaining vital signs, preparing/cleaning/ stocking exam rooms, and rooming patients, and obtaining charts.

• Assists with examinations, procedures and lab tests.

• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.

• Float between SLCH and CAM clinics to provide support for Neurotoxin clinics across different clinical settings.
• Function effectively and independently with minimal guidance in a variety of situations.
• Assist in managing provider schedules to ensure appointments are accurately coordinated.
• Track and maintain drug inventory, including general stock, SPP, and Neurotoxin injection samples; order medications as needed.
• Monitor and maintain Neurotoxin clinic supplies, including syringes, needles, electrodes, and saline. Verify drug authorizations and authorized quantities prior to administration.
• Prepare and stock EMG cases and ensure EMG and ITB equipment is maintained (e.g., battery replacement, cleaning, printer paper).
• Set up provider exam rooms for procedures and reconstitute medications as required. Assist providers with patient positioning during procedures.
• Coordinate with the Pre-Certification department to request drug quantity increases when necessary.
• Enter and verify medication orders in the patient chart.   

Communication and Documentation:

• May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants.

• Directs patient flow, assists with special procedures/treatments, and completes requisitions.

• Routes phone messages, patient questions, and telephone communications to the appropriate sections, as needed.  Assists the provider and provider teams during clinic with paperwork, appropriate phone calls, faxing, and copying of material.

• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results; scheduling appointments; assisting physician with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.

• Completes necessary paperwork and documentation in a timely manner.

• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.

• May complete requisitions/orders per Washington University guidelines.

Equipment and Supplies:

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.

• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions:

• Maintains required HIPAA compliance; maintains skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to establishe