Product Lead, Customers Platform

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

One of Square’s four major offerings is its “Customers” capability, which is a suite of customer-oriented business tools (learn more) with a shared mission of helping sellers grow via stronger customer relationships. The Customer Foundations product team provides the underlying Customers Platform as well as buyer and seller facing tools that underpin the Customers suite of products. This includes the Customer Directory CRM, the developer-facing Customers API and Customers Platform, and related buyer and seller tools like Digital Receipts, Square Profile, and more. Jointly, these solutions enable both the Customers suite of products as well as dozens of other Square ecosystem products like Square Appointments, Square Online, and Square Point of Sale to harness customer data in their product experiences.

As the Product Lead of the Customers Platform, you will be a part of the leadership team that drives the strategy and evolution of this growing suite of solutions and set of critical platform surfaces helping to power large swaths of the Square ecosystem. You will directly lead a group of accomplished product managers and partner with a broad group of cross-functional partners and stakeholders across the organization, including at a senior leadership level. You’ll bring strong platform product management and leadership skills to the team, as well as a consistent track record of shipping delightful platform- and data-oriented products throughout your career. 

You Will

• Develop remarkable platform and product solutions to highly complex problems that enable Square and Square sellers to deliver differentiated and highly personalized customer experiences.
• Lead and coach a diverse team of strong product managers and help them do their best work across a wide range of complex product and platform problems.
• Help shape and continually improve the product development process as we continue to grow.
• Build a deep understanding and empathy for Square Sellers and their customers, as well as internal teams and developers at Square and outside Square building on the Customers platform.
• Work with your direct PM team, as well as cross-functionally with Design, Engineering, Product Marketing, and Data Science, to set the vision for our Customer Foundations platform and suite of solutions.
• Lead your team in defining and executing on a set of product strategies that enables the Customers suite of products and Square at large deliver on the mission of helping sellers grow via stronger customer relationships
• Represent the team and platform with cross-functional partners, senior company leaders, and key stakeholders across the company in order to influence and align resources and prioritization for strategic initiatives
• Foster an environment that enables the team to execute quickly while maintaining a high standard for quality, reliability, and remarkability.

 

Qualifications

• 8+ years of product management experience, and direct people management experience.
• 5+ years of experience working on platform products (data platform, API-driven products, etc.) or other highly technical, complex product domains.
• Problem Solving: Experience working and delivering on complex data and platform problems with high ambiguity and without a clear answer.
• Leadership: Experience managing, hiring, and growing a team of product managers.
• Collaboration: A track record of shipping and iterating on successful platform products that required partnering with and buildi