Customer Service Rep II

Requisition ID:  77764 

 

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

 

Position Specific Description

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.
 
Job Duties & Responsibilities
Under direct supervision:
•   Handles situations, which may require adaptation of response
•   Receives inbound assist telephone calls
•   Responds to assist agencies’ inquiries in an efficient and courteous manner
•   Records and processes commitments on customer’s accounts as appropriate
•   Works with Area Coordinators to resolve agency/customer issues as needed
•   Reports fraudulent conditions to management
•   Assists with providing direction and guidance to less experienced team members
•   Performs other job-related duties as assigned
 
Required Qualifications
•  High School Grad / GED
•  Experience: 1+ years

Job Overview

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

Under direct supervision:
•   Handles situations, which may require adaptation of response
•   Receives inbound assist telephone calls
•   Responds to assist agencies’ inquiries in an efficient and courteous manner
•   Records and processes commitments on customer’s accounts as appropriate
•   Works with Area Coordinators to resolve agency/customer issues as needed
•   Reports fraudulent conditions to management
•   Assists with providing direction and guidance to less experienced team members
•   Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED
•  Experience: 1+ years

Preferred Qualifications

•  None

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  NextEra Project Mgmt 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furthe