Front Desk Staff - Part-Time

Description

Overview: The role of a  Community Engagement Team (CET) Associate is to deliver exemplary front-line  customer service to both existing and prospective members, as well as fellow  staff members. Key responsibilities encompass precise computer entry for  program registrations, memberships, and all other Daxko transactions. The  position also involves maintaining accurate financial records through the  balancing of monies received, ensuring the effective operation and handling of  inquiries and requests, conducting facility tours, facilitating sales  closures, and proficiently managing phone inquiries.

General Responsibilities: 

• Managing phone calls, call transfers, and message handling effectively.
• Warmly greeting visitors, verifying member credentials, and ensuring a personal, friendly, and courteous interaction. Maintaining focus on visitors without engaging in personal activities while at the Front Desk.
• Handling member applications and registrations for various programs, such as camp, preschool, childcare, and other activities.
• Swift and accurate data entry for all registrations and receipts.
• Precisely maintaining records and balancing financial transactions.
• Conducting tours for prospective members, incorporating a sales/service approach to convert visitors into members.
• Assisting staff by addressing queries, making photocopies, managing rosters, promoting programs to members, and handling additional projects as required.
• Analyzing and implementing service processes system-wide, collaborating with Service Associates to ensure consistent quality service during all shifts.
• Substituting for other Service Associates and working extra hours during peak times when possible.
• Assisting in training new Service Associates as required.
• Staying updated on all facets of the JCC (Jewish Community Center).
• Participating in departmental meetings.
• Serving as a liaison between membership and staff.
• Exhibiting professional and respectful behavior towards co-workers.
• Fulfilling any other assigned tasks or responsibilities.

Requirements

Performance Expectations: 

• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Actively engage with community members and staff to build relationships and foster a positive connection. 
• Gather feedback from the members to understand their needs, concerns, and suggestions. 
• Address conflicts or concerns with the members promptly and diplomatically. 
• Actively promote the JCC’s mission, membership programs, events, and charitable purpose to JCC members and the general public
• Know the mission and vision statements and Core Values of the York JCC and model them while working and communicating with members, guests, and staff.
• Protect the confidentiality of records and information about staff and members

Skills and Qualifications:

• Possession of a High School Diploma.
• Proficiency in basic accounting principles.
• Demonstrated customer service skills with a focus on client satisfaction.
• Substantial experience with computer applications and software.
• Excellent verbal and written communication skills.
• Ability to lift a minimum of 25 pounds.
• Willingness to engage in physical activities such as bending, stooping, and walking during guided tours.

Work Schedule: Part-time, exempt – Various weekday mornings, midday, and evening shifts,  a minimum of three weekend shifts per month, a minimum of two shifts per week,  and monthly mandatory staff meetings held on the first Wednesday of every month 5:30pm-7:00pm (Employee must attend a minimum of 10  staff meetings per fiscal year).