Client Success/Customer-Facing Onboarding Support

This is a remote position.

Job Description

In this role, you will be in daily contact with leading nonprofit organizations located mainly in the United States.  We’re looking to hire candidates who have a strong academic background and have experience in customer service, onboarding clients, and managing client relationships. We are also looking for people who are interested in the nonprofit sector, are outgoing and personable, and have a desire to help organizations best leverage software to raise more money for their cause.

The ideal candidate is a fast learner and comfortable taking ownership of the client’s success using Double the Donation tools effectively. Success in this role is driven by a genuine passion for making a difference and a willingness to support our clients. This candidate must be excited to speak with nonprofit staff over Zoom video calls, demonstrate how our solution can generate more revenue for their organizations, and work through any barriers.

In this role, you will:

• Provide a professional and great experience for customers
  

• Provide exceptional customer service via email and conference call by answering questions, troubleshooting issues, provide recommendations, and resolving concerns promptly
  

• Schedule and lead daily Zoom calls with customers
  

• Operate as the lead point of contact for all matters specific to customers assigned to you
  

• Play an active role in solving customer requests, issues, and training
  

• Work through any delays or obstacles that may pop up to ensure clients are successfully set up
  

• Proactively identify and address potential roadblocks to customer success.
  

• Gather customer feedback and suggest improvements to enhance the onboarding process.
  

• Work with multiple teams during the day to provide a great customer experience and expand the success they see with the product. 
  

Wages

• Hourly compensation (Before any fees you pay for wire transfers and currency conversions):
  - Base - $10.00 USD
  - Additional $.25 USD/hour as a company contribution to go towards your own health insurance costs
  - Additional $.25 USD/hour as a company contribution to go towards any additional insurance/benefits that you buy on your own

• Target 42.5 billable hours per week
  

• The total hourly rate paid ends up being $10.50/hour. Additionally, you accrue Life Leave which can optionally be cashed in each year adding to your earnings (Approx. $800-$1,000 per year.)
  

Meet the Team

We currently have 40+ team members members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role!  Meet our PH Team Members

Application Process

• Apply here. *You should include a customized cover*
  
• Our hiring process is intentionally tough and time-consuming.
  
• Select candidates will be invited to complete a one-way video interview and an initial screening interview.
  
• Once you passed the initial screening, a number of online assessments testing your critical thinking, and English skills will be sent.
  
• Select candidates will be invited to an hour-long Zoom interview with the President of the company.
  

Requirements

Requirements

Location

• This is a work-from-home setup. 
  

• You would work during US EST Hours (Approx. 8 or 9 am to 5 or 6 pm EST)
  

What Makes a Strong Candidate

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