Program Facilitator - Delaware State University

Job Title: Program Facilitator - Delaware State University

Team: Innovation Team

Location: Hybrid in Newark, NJ (preferred) or Chicago, IL

Employment Type: Full-time

FLSA Classification: Non-exempt

Start Date: ASAP 

Hiring Manager: Latrel Crawford, Director, Program Success - DSU

About Braven

Braven is a career-accelerating program that prepares promising young people—many of whom are people of color, from low income backgrounds, or the first in their families to attend college—to secure a strong first opportunity after college graduation. 

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students followed by support that lasts through graduation.  

Together, we are helping to open up access to the American Promise, empowering a generation of leaders who mirror the diversity of our country.

To learn more, take a look at Braven’s Impact Report and Jobs Report.

About the Role

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Program Facilitator to ensure the impeccable delivery of the Braven Leadership and Career Accelerator course (Accelerator) at Delaware State University (DSU).

The Program Facilitator will have the unique opportunity to pilot a new version of one of Braven’s most critical roles. This role will be a central figure in shaping how Braven continues to transform as it continues to scale and serve more Fellows.

This role will be a member of the Innovation Team and report to the Director, Program Success - DSU.

What You’ll Do

Facilitation of the Accelerator (35%)

• Deliver the Accelerator course for up to three sections per semester, typically during the evening. The course runs in both the fall and spring semesters and lasts approximately 14 weeks.
• Provide dynamic and inclusive instruction using an established and research-backed curriculum that caters to a variety of learning styles.
• Foster a collaborative and motivating learning environment, leveraging a range of facilitation techniques to ensure active Fellow participation and engagement.
• Contextualize high-quality course materials and resources in line with the needs of the higher education partner and the broader organizational curriculum strategy.
• Within specific parameters, customize curriculum where appropriate to account for student needs and interests.
• Execute up to 3 in-person Learning Labs (LLs) each semester for each section, allowing Fellows and Leadership Coaches (LCs, volunteer mentors) to meet face-to-face and strengthen relationships. 

Collaboration for Fellow Success (35%)

• Work closely with the Director, Program Success to identify Fellows who may be at risk or in need of additional assistance.
• Implement lower-stakes student support interventions and follow-up to encourage consistent Fellow engagement and success.
• Provide base-level direction and live support for LCs to ensure a strong Fellow course experience. 

Fellow Support & Engagement (25%)

• Fellow Attendance Tracking
• Meticulously monitor and record Fellow attendance for each course section.
• Generate reports and insights on attendance patterns to inform program strategies and individual interventions as needed.
• Community Building & Fellow Support
• Build relationships and community with Fellows and LCs.
• Actively listen and provide feedback, while also connecting Fellows to additional resources where necessary.
• Solicit feedback on the course from Fellows, LCs, and others.
• Serve as the point of contact of the Accelerator, problem-solving with Fellows who have any issues that come up (course, content, life, etc.).

Team Collaboration & Knowledge Sharing (5%)

• Actively engage with cross-functional teams to capture and document best practices, innovative strategies, and critical insights.
• Establish a repository of shared knowledge that will inform and refine this team’s growth strategy and enable Braven to grow its impact.

• Collaborate with other Program Facilitators and Program Managers to problem-solve, perform peer observations, and contribute to a community of learning to promote best practices across sites.

• Proactively identify role and team development opportunities by assessing data, Fellow and volunteer feedback, and other performance metrics and facilitate a culture of c