Product & Sales Excellence Senior Manager, Community & Processors, VCA

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The NA Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to provide impactful to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Sr Manager to join our Community, Processors and GSPs segment and play a role in driving sales excellence. This position will support client sales and delivery teams ensuring that there are processes, tools, and resources in place to drive efficiencies and consistency across all territories. The right candidate is a self-starter, ready to learn and experiment, and able to work both independently and as part of a team.  The candidate possesses an incredible ability to partner well with others and drive projects forward.

Specific responsibilities include:

Product Management:

• Solutions Strategy and Liaison - Collaboration and engagement with consulting and solutions teams to develop and managed scaled solutions that drive business for the Community, Processor and GSP teams. This will include a lens for a variety of needs within this diverse segment: For example, resell strategy and execution, subscription offerings
• Set-Play Management – Managing efforts to develop and maintain set-plays that help drive efficiency for the Community engagement teams.
  • Manage the pre-approved pricing process, which includes identifying resource needs to build up pricing, and then coordinating review and approvals as required
  • Coordination with operations team
  • Developing and maintaining project materials, such as basic project plans and delivery templates that make it easy for delivery teams to pick up a project and run even if it’s their first time on that type of engagement
• Program Management to support Visa’s strategic initiatives including
  • Strategy and planning, ideation, prioritization and implements of projects, coordination with key stakeholders across Visa
  • Providing oversight of VCA initiatives to support delivery
  • Day-to-day program management, reporting, escalations and facilitation of program decisions
• Sales Library Ownership – Develop and maintain library of materials that enable the sales team to quickly build presentations to drive VCA sales.
  • Organize and maintain a library of business development materials inclusive of sales pitch, proposals, case studies, proposals, BIA templates, etc.
  • Identification and development of new content in collaboration with client leads and practices

Program Management:

• Delivery Hub Coordination – Maintaining oversight and documentation as to the coordination of efforts for Delivery Hub efforts.
  • Coordination of engagements flowing from Sales Team to Delivery Team to ensure visibility for which clients are to receive which solutions and target dates and support securing staffing resources as needed
  • Maintaining records across multiple platforms to ensure sales pipeline is accurate
  • Providing communication to both teams as to status updates, and ensuring sales teams are looped back in for client delivery
  • Serving as a liaison between teams to ensure templates are kept up-to-date and reflective of key storylines and appropriate client recommendations/action items
• Community Outreach Event Coordination – Providing support for various Community outreach events that VCA participates in throughout the year. This includes state sales conventions, lunch & learns, client