Sr. Manager, Technical Documentation

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

The Sr. Manager of Technical Documentation is an innovative and creative strategist responsible for managing and revolutionizing BeyondTrust technical documentation, content management, and communications. This results-focused position will work cross-functionally to develop a best-in-class experience for internal teams, prospects, and customers. We are looking for a process-driven leader with demonstrated experience leading technical documentation teams within high-growth SaaS product companies. Extensive experience and knowledge of technical communications trends and tools are critical. 

What You’ll Do:

• Establish, own, and drive the modernization and transformation of the strategy behind BeyondTrust’s technical documentation and content delivery processes 
• Provide guidance for the team on end-to-end documentation processes and procedures 
• Research and provide direction to the team on areas where there is an opportunity to innovate and provide a cutting-edge and best-in-class customer experience as well as demonstrate the value of product documentation to the business 
• Advocate for documentation as a key component of delivering our products 
• Identify, create, and track goals and success metrics to show continued improvement, value, and progress against benchmarks and targets 
• Implement and enforce industry best practices for creating, managing, and distributing technical communications 
• Own the process of resourcing the technical communications team effectively to execute goals and metrics 
• Partner with cross-functional and customer-facing stakeholders including Support, Sales, Engineering, and Solutions Engineering to review and align documentation and strategic goals 
• Develop department budgets and review all expenses with a strategic eye on cost optimization 
• Develop the vision for creating, managing, editing, updating, and publishing technical documentation
• Manage, track, and report all projects assigned to the department with the support and guidance of the VP of Technology Operations 
• Plan and implement systems to help perform the work of the department efficiently and effectively 
• Prepare periodic reports for management, as necessary or requested, to track departmental work and strategic goal accomplishment 
• Collect, analyze, and present internal and external feedback about user documentation and find ways to improve the customer experience 
• Complete other responsibilities and tasks as assigned by the supervisor 

What You’ll Bring:

• 8+ years of progressive experience leading technical communications and/or product marketing teams within high-growth SaaS environments
• Experience working in the cyber security industry is a plus
• Demonstrated success leading teams through tool/process modernization as well as setting, meeting, and exceeding OKRs and related documentation delivery metrics
• Track record of bringing a documentation practice to scale
• Experience connecting tech writing to developers and building relationships
• Possess an advanced understanding of technical communication standards, concepts, common practices, and authoring procedures
• Prior success in aligning multiple knowledge bases to a unified look/feel and consistent voice, level of detail, and layout that is agile
• Data-driven approach with proven success leveraging feedback and data from multiple sources to inform and drive strategy and set success metrics
• Must have a strong background in multiple authoring and publishing tools

Nice To Have:

• Experience working in the cybersecurity industry 

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first