Jobs and Careers

Business Development Specialist

NJ, United States, United Statesfull_timeVerifiedPosted 26 Jun 2026

💰 $166,200/yr($99,100/yr – $166,200/yr)

About the role

Business Development Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...
As a Business Development Specialist, you will work directly with our Ford Dealers across the East Market Area to implement tools and processes to grow their business. You will work directly with our field organization in the New York, Boston, Philadelphia, and Pittsburgh Regions to prioritize Dealer engagement and support with major Ford initiatives.

You will play a pivotal role in our organization by partnering with Dealers to enhance their operational efficiency through effective onboarding, training, and ongoing support of key initiatives:

Delivery Day Tool (DDT)

Modem Activations

Preferred Dealer Selection within Ford App

Connected Services Order Mix

Connected Services Customer Take Rates

AI Platform Utilization

Your expertise will empower Dealers to optimize their processes, drive sales, and ultimately achieve their business goals.

The Business Development Specialist embodies the profound partnership between Ford and its Dealers, acting as the vital human connection that translates ambitious digital visions into tangible success. This role is less about mere tool deployment and more about cultivating trust, deeply understanding the unique needs of each Dealer and their business operations, in addition to collaboratively navigating the evolving digital landscape. Through this focused engagement, Ford reaffirms its commitment to empowering its network, ensuring that innovation leads to shared growth, a streamlined customer experience, and a resilient future for every partner in the digital age.

What you'll do...

Onboarding:

Collaborate with Dealers to facilitate a seamless onboarding process for our suite of digital products such as Delivery Day Tool, AI Platforms, and other technology tools.
Provide comprehensive walkthroughs of systems, ensuring Dealers are fully equipped to utilize all features effectively.

Training:

Deliver training programs tailored to the needs of Dealers, focusing on best practices for using technology tools to enhance sales performance.
Support creation of training materials, presentations, and resources to support Dealer education and adoption.

Sustainment:

Establish ongoing support channels for Dealers, including regular check-ins, troubleshooting assistance, and providing updates on new features.

Monitor Dealer engagement and usage of technology tools, identifying opportunities for enhancement and providing proactive solutions.

Relationship Management & Cross-Functional Collaboration:

Build and maintain strong relationships with Dealers to ensure a collaborative approach to problem-solving and continuous improvement.
Serve as the primary point of contact for Dealers to help address concerns and gathering feedback to inform future enhancements.
Work collaboratively with Regional Field teams, including the Business Development Manager, as well as the internal Dealer Growth team and business partners. Strategically partner with our Regional Field teams to maximize our efforts at established target Dealers.

Performance Analysis: