Customer Success Manager Senior Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Applications for this position will be accepted on an ongoing basis.

Salesforce Inc.  seeks Customer Success Manager Senior Manager in San Francisco, CA:

Job Duties: Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that benefit customers’ ongoing usage of Salesforce. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Focus on business value and innovation to a customer’s business, ensuring agreement on business goals and outcomes and construct strategies that place customer needs at the center and drives customer outcomes forward. Use the entire Salesforce organization as tools to drive individual customer outcomes and develop processes and tools to help their teams incorporate planning and prioritization best practices. Devise strategy to mitigate risks and remove blockers (e.g., political, technological, process, organizational capability, etc.) impeding team success and leverage expert insight of the customer’s business to suggest effective approaches to complex business challenges and create novel approaches to solve complex problems. Create a culture of employee trust and psychological safety to support personal growth and effective teaming. Recommend appropriate Success Cloud offerings (e.g. Salesforce Services, Accelerators, etc.) and contribute and collaborate internally with the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.  Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field, OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Strategic Planning, Budgeting, Resource Management and Execution of largescale projects; (2) Preparation of Program roadmaps, including critical milestones, budget expenditure and strategic goals; (3) Managing high level design deliveries; (4) Providing solutions and design mockups; (5) Release management; (6) Defect management; (7) Change request management; and (8) Impact analysis. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $191,048.00 - $293,900.00 per annum.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-114869. Salesforce is an Equal Opportunity & Affirmative Action Employer.