Customer Service Specialist I

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Other

Job Family:

Customer Service

Job Qualifications:

Skills:

Answering Telephones, Communication, Computer Literacy, Customer Service, Professional Etiquette

Certifications:

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

At GDIT, people are our differentiator. As a Customer Service Specialist, I supporting CMS NPPES, you will help ensure today is safe and tomorrow is smarter- and grow your skills as you go. Our work depends on a Customer Service Specialist joining our team to provide customer service to the provider communities, research and resolve provider inquiries, perform duties and responsibilities in a professional manner and meet timeliness and accuracy regulations.

A day in the life of a customer service Specialist:

• Respond to incoming inquiries, telephone and /or written, from providers
• Research and resolve inquiries in a professional, timely, and accurate manner
• Document all inquiry activities in the appropriate reporting system
• Knowledgeable in all major NPI and GDIT operating systems
• Identify processing deficiencies and initiate corrective actions
• Contribute positively to a work environment that is flexible, adaptable, and team-based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals

Basic Qualifications:

You MUST have:

• High school diploma or G.E.D.
• One or more years of related experience
• Intermediate proficiency utilizing MS Office tools (Word, Excel, PowerPoint)​

Even BETTER if you have:

• Working knowledge of NPI regulations
• Working knowledge of processing systems
• Understanding of basic customer regulations

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and company-paid holidays

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The likely hourly rate for this position is between $14.45 - $19.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None