Product Manager, Service Experience Platform
Vertex EducationAbout the role
Be the one who makes a difference!
At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.
We are seeking a Product Manager to champion the school client experience for our Vertex Hub—the centralized digital platform through which schools engage with our services. In this ground-floor role, you will create clarity from ambiguity, translating diverse stakeholder needs into a focused, executable roadmap grounded in data and a relentless commitment to user experience.
Success in this role requires balancing cross-functional priorities while protecting a simple, intuitive client experience. You will work closely with service line leaders and executive stakeholders to ensure alignment, while building the delivery discipline necessary to ship meaningful value at a sustainable pace. This is a hands-on role for a builder who thrives on transforming competing priorities into a predictable plan that improves how we serve schools.
About the Vertex Hub:
The Vertex Hub is our centralized digital platform designed to serve as the primary engagement channel between schools and Vertex service teams. It consolidates service requests, workflows, communication, and visibility into a single, unified experience. The platform spans multiple service lines and is expected to support significant transaction volume across schools.
Because the Hub sits at the intersection of operations, technology, and client experience, product decisions require close alignment with service leaders and executive stakeholders. This role translates cross-functional priorities into a focused roadmap while ensuring the end-user experience remains simple, intuitive, and high-value.
ESSENTIAL FUNCTIONS:
1. Product Definition & Client Advocacy:
Translate stakeholder needs, client feedback, and user analytics into clear feature requirements, user stories, and acceptance criteria.
Champion a user-centric approach by creating wireframes and prototypes to validate design concepts with clients and internal teams.
Act as the voice of the school client, grounding prioritization decisions in user value and experience simplicity.
Maintain clear product documentation, including feature specifications and process flows, ensuring a reliable source of truth.
2. Roadmap & Backlog Management:
Develop and maintain the product roadmap, managing the intake and prioritization of feature requests from multiple service lines.
Facilitate prioritization meetings with service leaders, using objective scoring models to build consensus and align the backlog with strategic goals.
Manage the sprint planning process, ensuring the team has a clear and committed set of priorities and a well-groomed backlog for each development cycle.
Prepare and present roadmap updates and scope change proposals to leadership, clearly articulating the rationale to secure required approvals.
3. Execution Discipline & Delivery Systems:
Design and refine the operating system that moves ideas from request to shipped value, preventing reactive fire-drills and protecting team focus.
Establish lightweight but disciplined intak
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