Assistant General & Events Manager

Department: Greystone 700330

Employment Type: Full Time

Location: Greystone

Reporting To: Arthur Kaminski

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The Experience You’ll Create:

The Assistant General Manager supports the overall operations of the Greystone Pickleball Club, ensuring an exceptional member and guest experience across food & beverage, events, coffee and bar services, and customer service. The AGM works closely with the General Manager to execute daily operational standards, lead and develop the team, maintain facility readiness, and drive member engagement and revenue. This role is highly hands-on, requiring strong leadership presence on the floor and constant focus on hospitality, consistency, and service excellence.

Leadership & Operations:

• Assist in managing all daily operations including café, bar, food service, and event spaces.
• Serve as Manager on Duty in the absence of the General Manager.
• Monitor service flow, cleanliness, safety compliance, and facility readiness.
• Support enforcing SOPs, service standards, and company policies.
• Maintain strong floor presence to support staff, engage guests, and resolve issues.

Food & Beverage Support:

• Oversee beverage and quick-service food operations during scheduled shifts.
• Monitor product quality, food presentation, bar operations, and service standards.
• Train and support staff on upselling techniques, recipes, sequence of service, and guest interaction.
• Assist with inventory, ordering, and waste reduction strategies.

Events & Banquets:

• Assist in the planning, setup, staffing, and execution of private and club events.
• Ensure event spaces are clean, set correctly, and ready on schedule.
• Field event inquiries and leads, conduct site visits with prospective clients, and support booking conversion.
• Partner with off-premises catering teams on large-scale or customized events including rentals, menu customization, staffing, and production logistics.
• Support last-minute changes, special requests, and problem-solving with professionalism and flexibility.

Financial & Administrative:

• Assist with reporting, payroll, labor controls, and scheduling.
• Help track supply usage, ordering, and inventory.
• Identify opportunities to increase revenue and reduce expenses.
• Assist in managing POS setup, cash handling, and shift deposits.

Human Resources & Training:

• Participate in hiring, onboarding, coaching, and training staff
• Maintain fair and consistent accountability and performance feedback.
• Support team culture, recognition, morale, and retention.
• Lead shift pre-service huddles and ongoing training.
• Hands-on leader with strong teamwork orientation.
• Positive communicator with high emotional intelligence.
• Strong problem solver with a guest-first mindset.
• Organized, flexible, and committed to follow-through.
• Energized by a community-based enviro