Sr. Claim Consultant - Construction

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market expertise. The result is a new way of embracing risk that drives superior results. 

The Role

Senior Claims Specialists at Willis Towers Watson drive proactive adoption of risk mitigation strategies and positive outcomes for clients who experience losses. They develop and maintain relationships with clients and prospects providing consultative advice to drive optimal resolution strategies that mitigate risk for our clients. If you thrive on problem resolution, arbitrating disputes, negotiating alternative solutions, and ensuring client satisfaction in challenging situations this is the opportunity for you. Duties and responsibilities include but are not limited to:

Leadership

• Help develop and execute the strategies of the practice.
• Promote and foster Willis Towers Watson culture.
• Manage the appropriate level of resources for your clients.
• Be a visible sign of professionalism and direction for the practice.
• Maintain local relationships with all major business partners.
• Collaborate and share ideas and strategies that strengthen the practice.
• Foster and support a team approach with all aspects of the job.

Technical

• Key member of account service teams managing a book of designated construction clients as lead consultant including complex consulting and strategy
• Ensure quality and consistency in executing best practice claim strategies in working with carriers, TPAs, and clients. 
• Engage our global network of professionals and resources as needed.
• Advocate for timely, optimal resolution of claims, including escalation/negotiation with claim service providers on disputed claims.
• Review and analyze adverse coverage positions issued by insurance markets and develop appropriate rebuttal arguments.
• Appropriate utilization of all systems as required.
• Work with others as necessary to continually improve quality and innovation.
• Monitor and evaluate the performance of claim service providers for your clients.
• Help educate our clients, prospects, and other business partners to set us apart from our competitors with strong technical industry expertise.
• Conduct/Coordinate periodic claim file reviews with emphasis on quality standards, reserve accuracy and disposition strategy. 
• Provide consultative services/training to clients, including best practices for claim management, litigation management and contractual risk allocation. 
• Develop and negotiate claim service instructions. 
• Advisory/Consult on significant court decisions, legislative changes and other developments impacting construction risk within designated jurisdiction(s). 
• Support broking colleagues in negotiation of terms/conditions, including coverage endorsement review/development. 

Growth and Retention

• Support new business with sales presentations and RFP responses – both written and oral
• Help support strategies to drive new business opportunities and promote client retention.
• Participate in strategic client meetings and build positive long-term client relationships.
• Manage the quality and appropriateness of client service agreements. 
• Ensure practice strategy alignment with WTW business plans.
• Regularly meet with WTW leaders to ensure delivery alignment.
• Build and maintain strategic relationships with key clients, prospects, and colleagues. 
• Ensure appropriate internal and client communications; help drive positive image for the organization.
• Build and maintain relationships with local, regional, and national level contacts at insurance markets, TPAs, legal resources, consultants, and other claim-related vendors.
• Participate in client renewal strategy meetings.

The Requirements

• Secondary education degree preferred in business, insurance and/or law. Additional insurance certifications evidencing continuing education a plus (CPCU; AIC; ARM; CRIS, etc.)
• 5 years+ experience in claims related position with some prior experience working at an insurance carrier or third-party administrator preferred; prior broker and/or insurance consulting experience a plus.
• Must have strong technical claims expertise with heavy concentration in liability; multi-line experience a plus; ability to articulate technical information both orally and in writing. 
• Must be well versed in handling insurance construction exposures, including jurisdictional variables impac