BHOM Senior General Manager (50445)

BHOM Student Living has an established foundation of experience, resources and partnerships which we acquired over the course of our 37-year history. At BHOM, we understand that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Birthday Paid Day Off
• BHOM Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BHOM Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

The Sr General Manager has full responsibility for the overall operations and profit and loss of assigned property. including effective execution of all phases of staffing and administration of the day-to-day business functions; accounting, marketing and leasing, maintenance, capital improvements, resident services, and other related projects as required. Achieves high productivity through reliable and punctual attendance.

Essential Job Functions:

• Hire, train, supervise mentor and coach all property team members for success; training and development of all team members; manage team scheduling and proactively address performance and/or attendance challenges; ensuring all operational standards and procedures for the property are implemented, monitored and maintained 
• Work with members of the management team to maintain leasing and marketing activities and programs; maintain sales and service standards; participate in sales calls, tours and presentations as needed
• Provide guidance and direction related to student behavioral issues; mediate roommate conflicts and respond to resident complaints; implement and maintain resident handbook; address lease violations through the established company processes and procedures
• Physically inspect units, common areas and related community areas to ensure property standards are met and maintained; track maintenance requests and follow up on timely completion; coordinate turn to ensure units are available for scheduled move-ins
• Maintain budgeted marketing and leasing plans and other aspects of running the property including but not limited to: managing all costs and expenses of all departments in order to maximize NOI, ensuring all financial controls are followed in accordance with company policies and procedures, monitor resident accounts to endure accuracy and timeliness of charges and collections, and recommend and implement appropriate correct actions concerning internal controls, presentation and organization.
• Develop relationships with campus departments and organizations and corresponding key representatives to target student services and marketing opportunities; oversee and participate in outreach marketing efforts within local community; develop and oversee Resident Life program and related marketing opportunities, efforts and program budget; supervise and manage spending for Community Ambassador organized events 
• Other duties as assigned

Minimum Qualifications/Skills: (include key differentiators)