Senior Information Systems Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Job Description

What you get to do in this role:

ServiceNow’s Digital Technology Operations team is seeking a driven and self-motivated Senior Windows Systems Engineer & Administrator, who has a proven track record of managing Azure and SCCM environments but is also ready to embrace the challenges of other cloud-based technologies with a focus on automation.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Responsibilities

• Communicate department goals and procedures to team members
• Lead technical analysis, implementation and deployment
• Coordinate technical activities with key internal and client stakeholders
• Develop and document key solution architecture and design aspects
• Develop technical change requests, migration and test plans
• Provision proof of concept and pilot environments
• Support Project Managers in managing scope variations and risks effectively
• Work with the team to develop problem management and service improvement plans
• Liaise with vendors and service providers to execute technical change
• Ensure team follows best practices and maintain service level agreements

Qualifications

To be successful in this role you have:

• Strong SCCM product knowledge and recent experience in leading implementation and configuration
• Strong skills in deploying Windows 10 images, applications and updates to desktops and workstations using SCCM
• Strong exposure to virtual desktop environment – Citrix, AWS and Windows
• Understanding of Microsoft Azure, Microsoft Intune, Azure Active Directory
• Strong fundamental understanding of available migration strategies, paths, risks and issues with the relevant products
• Experience in leading and supporting cloud transitions
• Must be able to estimate and balance workloads, internal and external expectations, and work in high-pressure engagements with high-profile stakeholders
• Interested in growing by taking on challenging and rewarding projects or assignments
• Ability to learn new product updates and technologies 
• Ability to communicate appropriately w