Project Management Director

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Job Description

As a Turner & Townsend Project Management Director, you’ll be responsible for client management and department-related management services within multiple geographic markets, programs, and asset classes to achieve the company's strategic business objectives by delivering outstanding results to our client.

This job is part of the Enterprise Project Management division. They are responsible for the management of projects from initiation through completion for dedicated client groups as part of a multi-service outsourcing contract. You will be responsible for global teams delivering commercial office fit-out, retail and Move Adds & Change services.

Who are you?

You are an expert Real Estate Project Management Director with a minimum of 12+ years post-graduate experience in real estate project management looking for the next step or are currently undertaking a similar role in a similar environment.

Job Description

• Communicate with the client and manage client expectations on resourcing needs, project and program performance, risks, status reporting, and issues escalation
• Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution
• Provide formal supervision to direct report employees in Canada, the US and EMEA. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
• Develop new business growth and maintain existing business relationships.
• Maintain full responsibility for the financial performance of market, program, and client accounts.
• Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
• Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness. Drive financial and functional performance within disciplines and across business.
• Lead by example and model behaviors that are consistent with Turner & Townsend values. Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance while being guided by the business segment and the organization's functional strategy.
• Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
• Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
• Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service. 
• Ensure that all account KPI’s and SLA’s are achieved.

Qualifications

• Bachelor's Degree preferred with 12-15 years of relevant real estate project delivery experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred.
• Polished communicator with experience presenting and liaising with client executive and C-Suite level employees.
• In-depth knowledge of financial terms and principles and the ability to analyze the most complex business/financial data and develop innovative solutions.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is