IT Governance Senior Analyst

<p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next <em>IT Governance Senior Analyst.</em></p> <p><strong>Who we are &amp; why we’re hiring</strong></p> <p>Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences.</p> <p>Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity">diversity, equity &amp; inclusion</a> wherever we do business.</p> <p><strong>About the job</strong></p> <p>This position is crucial for guiding Twilions as they navigate key IT governance models and processes across our organization. Reporting to the Director of IT Governance, this role partners with key stakeholders in areas like change management, quarterly access reviews, policy development lifecycle, and audit readiness support. The role is highly cross-functional, requiring a strong audit and compliance background, with the ability to transition from traditional audit tasks to more operational and strategic initiatives.</p> <p>As an IT Governance Senior Analyst, you will be instrumental in driving Security and IT compliance and governance initiatives that safeguard Twilio. Working closely with various departments, you will ensure the effectiveness of our governance policies and processes, contributing to our overall trust and reliability as a company. </p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Execute Governance Strategies:</strong> Support the strategic vision for IT Governance, aligning with the company’s focus on trust, and engage with multiple teams across the organization.</li> <li><strong>Drive Policy Lifecycle Management:</strong> Oversee the policy management lifecycle across Digital Services &amp; Security (DS&amp;S), ensuring strict adherence to the enterprise-wide policy program.  Proactively partner with policy subject matter experts.  </li> <li><strong>Facilitate Change Management:</strong> Scale, implement, and maintain change management processes effectively. Occasionally facilitate CAB meetings. </li> <li><strong>Consultation and Training:</strong> Provide expert consultation, fostering communication and collaboration across departments to ensure stakeholders are aligned with Twilio’s policies and industry best practices.</li> <li><strong>Translate and Communicate:</strong> Translate audit and control requirements to internal business partners and into policies / standards.  Drive alignment on governance and compliance requirements.</li> <li><strong>Program Communication:</strong> Regularly communicate program status, key accomplishments, and risks to management both within the governance practice and to our business partners.  Define and measure key metrics for your programs.  </li> <li><strong>Identify and Remediate Gaps:</strong> Identify gaps or conflicts in existing processes and work with the Governance team to drive remediation of control deficiencies identified during the processes.</li> <li><strong>Conduct Access Reviews:</strong> Assist in quarterly access reviews, administrator, and elevated access reviews to ensure compliance with audit standards.</li> <li><strong>Audit Readiness:</strong> Assist in SOX audit readiness and compliance activities, ensuring thorough preparation and adherence to internal audit and compliance controls.</li> <li><strong>Participate in Review and Advisory Boards:</strong> Administer the Change Advisory Board processes ensuring all changes meet governance requirements.</li> <li><strong>Coordinate with Stakeholders:</strong> Work closely with IT governance program owners, managing diverse responsibilities and adapting to different challenges within a dynamic environment.</li> <li><strong>Documentation and Reporting:</strong> Clearly report status to team members and management through effective written and verbal communication.</li> </ul> <p><strong>Qualifications </strong></p> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li><strong>Experience:</strong> Minimum of 5 years' experience in governance, audit, controls, policy development, or change management, ideally with experience fro