Senior Campground Ranger - Short Season

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information: 

Salary/Hourly Rate: $19-$21/hr 

Hours per week: 20-40 

Job Classification: Limited, non-exempt 

Job Type: On-site 

Duration: Mid-May through Spetember 2

Location: Tully Lake Campground, Royalston, MA 

What You’ll Do:

Your Impact:

Ready to work each day amidst the pines and along the lakeshore, offering guests a true primitive camping experience and a chance to connect with nature.  As the Senior Campground Ranger at Tully Lake, you and a team of other dedicated seasonal employees will contribute to the Trustees’ mission by caring for this quaint, special campground and fostering a camping experience that visitors will remember for years to come. 

The Role:

As a Tully Lake Senior Campground Ranger, you lead oversight of the daily operations and maintenance of Tully Lake Campground and its primitive camp spots, as well as retail and recreational operations. The Senior Ranger supports the manager in providing a safe, clean and enjoyable visitor experience for campers and ensuring that the campground is operating efficiently and effectively. 

Specifically, you’ll:

• Day to day oversight of campground ranger staff. 
• Model and set expectations for staff as customer-facing representatives of the campground and the Trustees. 
• Leadership of campground operations, including the maintenance of facilities, grounds and equipment  
• Ensure compliance with all federal, state and local regulations  
• Support development and execution of campground/staff policies and procedures, including safety protocols  
• Process reservations, handle customer inquiries and resolve complaints  
• Ensure customer satisfaction by regularly seeking feedback and addressing concerns  

This is a limited, non-exempt position working 20-40 hours per week reporting directly to the Campground Manager. 

Requirements

What You’ll Need:

Skills and Experience: 

• One to three years of experience at a campground or similar facility  

• Excellent communication and customer service skills  

• Strong leadership and decision-making abilities  

• Ability to work effectively under pressure and in a fast-paced environment  

• Ability to work flexible hours, including weekends, holidays and some overnights. 

• Ability to work outdoors in all elements including heat, cold, wind and rain. 

What qualifications should a successful candidate have? 

• At least two years of experience in managing or supervising staff. 

• Strong organizational and time management skills. 

• Experience in hospitality or retail management a plus. 

• Knowledge of campground operations and regulations. 

Eligibility Criteria: 

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 

• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy. 

• A satisfactory criminal background (CORI) check. 

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to buildi