Analyst, GBS Business Performance

Analyst, GBS Business Performance

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: GBS Business Performance Analyst

A little bit about our team:

The Global Business Service (GBS) team aims to be a trusted service partner offering efficient, innovative support operations that will allow WMG, its artists and songwriters to focus on making great music and creating lifelong fans. We focus on excellence in execution, collaboration, customer service, and continuous improvement as our key values to deliver this result.

Your role:

The Business Performance Analyst plays a crucial role in supporting the Global Business Services organization by providing insightful analysis, reporting, and decision support. This role focuses on the development, maintenance, and analysis of key performance metrics and Service Level Agreements (SLAs), as well as contributing to the ongoing evolution of the service catalog. The Analyst will work closely with GBS and Regional Service Center leadership and provide reporting and insights to executive leadership.

Here you’ll get to:

• Develop, implement, and monitor key performance indicators (KPIs) and metrics to track the performance of Shared Services.

• Collaborate with stakeholders to define and maintain Service Level Agreements (SLAs) that align with business objectives.

• Analyze performance data to identify trends, opportunities for improvement, and potential risks.

• Prepare regular reports and dashboards on performance against SLAs and KPIs.

• Ensure data integrity and accuracy in reporting.

• Contribute to the development and maintenance of the Service Catalog, ensuring it accurately reflects the services offered.

• Collaborate with service owners to update and improve service descriptions, pricing, and other relevant information.

• Analyze service usage data to identify trends and advise service catalog optimization.

• Provide analytical support to Service Center Leadership, including ad-hoc analysis and reporting.

• Develop business cases and recommendations for process improvements and service enhancements.

• Support planning efforts by offering data-driven insights.

• Prepare and present performance reports and presentations to executive leadership, highlighting key trends and insights.

• Communicate complex data in a clear and concise manner.

• Proactively identify and communicate potential issues and risks.

About you:

• Bachelor's degree in Business Administration, Finance, Information Management, or a related field.

• 2-4 years of experience in a business analyst role, preferably within a shared services environment.

• Strong analytical and problem-solving skills.

• Experience with data analysis and reporting tools (e.g., Excel, SQL, Power BI, Tableau).

• Excellent communication (written and verbal) and presentation skills.

• Ability to work effectively in a global, matrixed or