Customer Service Lead- 1st shift

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Essential Functions:

•  Promotes safety as a business value vs. business priority, through training,
  focusing, and informing others about company safety practices and procedures.
•  Processes and monitors shipping and receiving transactions and documentation,
  including, but not limited to receipts, bills of lading, orders, confirming shipments
  for specific customers to ensure timeliness and accuracy
•  Communicates effectively with transportation, OFR, management, co-workers,
  and customers choosing the proper media (phone, email, face-to-face)
•  Manages customer information using WMS and Microsoft Office Products and
  generates reports for customers per their requirements
•  Monitors damaged and/or on-hold product and notifies vendors and works with
  OFRs.
• Responding promptly to customer inquiries
• Handling all situations to establish win-win outcomes in the best interests of
  customers and the organization
• Organizing workflow to exceed customers timeframes
• Obtaining and evaluating all relevant information to handle product and service
  inquiries
• Developing and sustaining an intimate knowledge of customer systems,
  expectations, and requirements and anticipating customers’ needs
• Other duties as assigned.
  
  Education and Experience:
  Required
• 2 - 4 years of customer service or related work (Required).
•  Warehouse Management System (AS400) experience (Preferred).
•  Microsoft Office software, data entry, and internet application experience.
•  High School graduate or equivalent (Required).
•  Associate’s degree (Preferred)

Minimum Physical Requirements:

•  Workweeks in excess of 40 hours may exist periodically through the year.
•  Occasional weekend work.
•  General office working conditions.
•  Requires the ability to frequently sit and use hands in a repetitive motion on the
  computer.
•  Occasionally requires the ability to lift/carry boxes up to 50 lbs.

OUR VALUES

 Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

 Respect | Give and it will be given.                                

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job.  Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

INDHR