Venue Technology Supervisor – Raymond James Stadium

LEGENDS & ASM GLOBAL 

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. 

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. 

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. 

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

GLOBAL HOSPITALITY  

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn. 

RAYMOND JAMES STADIUM 

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers.  The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship.  Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. 

 Reporting to the Venue Technology manager, the Venue Technology Supervisor is primarily responsible for managing technology needs of the Food & Beverage operation at Raymond James Stadium, including but not limited to the management of third-party vendors, venue technology projects, Point of Sale technology (terminals, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.  

PRIMARY RESPONSIBILITIES: 

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary 

• Conduct stadium walk-through to ensure all systems are operational prior to and during all events 

• Managing and optimizing deployment of hourly and event-day resources 

• Diagnosis of software, firmware & hardware issues and execution of solutions 

• Replacement of defective hardware before, during and after events 

• Maintain an updated inventory of POI devices 

• Back office systems support