Client Technical Project Manager

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The client technical project manager is the primary technical contact for PS IT for clients, business stakeholders and vendors and oversees the delivery of IT projects and initiatives driving business value and outcomes. The client tech project manager oversees the efficient management of the projects’ workflow, finances, and IT resources of assigned clients/ projects and aligns with key stakeholders on the overall project scope, timelines, and estimates. The technical PM is also responsible for aligning and managing stakeholder expectations on scope, schedule, and budget and for timeline tracking, proactive risk resolution tracking/ resolution measures and resource management. May oversee project coordinators (PCs) and provide guidance to less-experienced PM teammates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Oversee and drive the delivery of key IT initiatives
• Act as a liaison between clients, business and IT teams
• Manage IT timeline communication and set required deliverable expectations with client and external partners
• Create detailed technical project plans/ milestone trackers per EVR defined SDLC in collaboration with project stakeholders.
• Create and maintain client facing project plans and status trackers.
• Facilitate / Coordinate technical working sessions with vendors / client IT partners
• Conduct status review meetings with Business and IT stakeholders to ensure alignment on program initiatives
• Deliver weekly status/progress reports to provide clear, direct, and timely communication to Clients and business stakeholders.
• Process and facilitate discussion around new intake requests for new IT program initiatives
• Drive issue resolution and strive to proactively resolve issues directly with affected parties. Escalate conflicts to the stakeholders or management.
• Act as a spokesperson for patient services IT delivery methodology/ sprint cycles
• Other tasks and projects as assigned.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTIONS OF THE JOB:

• Travel (10% or less )
• Hours (40 hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.  

• Education bachelor’s degree in business management, Information Technology or similar
• Experience and/or Training At least 6 years of active IT project management experience/ scrum master role, Client facing experience managing and acting as th