Sr. Wireless Network Engineer

Overview

We are seeking a highly skilled Wireless Network Engineer to join our Network Operations team. This role is responsible for supporting, maintaining, and improving enterprise wireless infrastructure while handling daily escalations from the Service Desk and offshore Network Operations teams. The ideal candidate has strong hands‑on experience with Cisco, Juniper Mist, and Meraki wireless platforms, deep knowledge of network authentication, and the ability to communicate clearly across technical and non‑technical audiences.

This role requires the ability to travel for onsite wireless surveys, troubleshooting, and remediation activities.

Key Responsibilities

Wireless Operations & Escalation Support

• Act as a senior escalation point for wireless incidents from the Service Desk and offshore Network Operations teams

• Troubleshoot complex wireless performance, connectivity, and authentication issues in enterprise environments

• Perform root cause analysis and drive issues through resolution in accordance with SLA and operational standards

• Provide on‑call or after‑hours support as required for critical incidents and maintenance activities

Wireless Infrastructure Management

• Administer, maintain, and troubleshoot:

  • Cisco Wireless LAN Controllers (WLCs) 9800s and Access Points

  • Juniper Mist Access Points and Mist Cloud

  • Meraki wireless infrastructure and cloud management

• Perform software upgrades, configuration changes, and lifecycle maintenance for wireless platforms

• Validate and optimize RF design, roaming behavior, and wireless security configurations

Site Surveys & Field Work

• Travel to customer or corporate sites to:

  • Conduct wireless site surveys (pre‑deployment, post‑deployment, and troubleshooting)

  • Perform onsite diagnostics and remediation

  • Validate RF coverage, capacity, and interference issues

• Produce survey reports and actionable recommendations

Network Authentication & Security

• Design, implement, and troubleshoot wireless authentication solutions

• Demonstrate strong expertise in:

  • 802.1X, EAP methods, RADIUS

  • Cisco Identity Services Engine (ISE) for authentication, authorization, and policy enforcement

• Troubleshoot authentication failures across wireless, wired, and NAC integrations

Access Layer Switching & VLANs

• Configure and troubleshoot access‑layer networking supporting wireless infrastructure

• Hands‑on experience with:

  • Cisco and Juniper switches

  • VLAN design, trunking, access ports, and PoE considerations

• Use CLI effectively to diagnose Layer 2 and Layer 3 connectivity issues impacting wireless services

Change & Release Management

• Plan, document, and execute network changes following established change management processes

• Assess risk, develop rollback plans, and coordinate with stakeholders for scheduled maintenance

• Participate in change reviews and post‑implementation validation

Documentation & Knowledge Sharing

• Create and maintain high‑quality documentation, including:

  • Operational runbooks and support procedures

  • Product and platform support guides

  • Standard operating procedures (SOPs)

• Ensure documentation is clear, accurate, and consumable by Service Desk and offshore teams

• Contribute to continuous improvement through knowledge sharing and process refinement

Required Ski