Transit Service Manager- Bus Operations

Transit Service Manager, Bus Operations

Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.

About Us

Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.

BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.

Why Work Here

• Work for a company that strives to make a positive impact in the region
• Earn competitive salary
• Free access to 9 gyms at our facilities 24-7
• Wellness program that provides free health screenings
• Free MetroLink and MetroBus access
• Uniform allowance
• Medical, Dental, Vision coverage effective on your 1st day
• 4 weeks earned PTO
• Your Birthday is a floating holiday
• Company sponsored 401k plan
• Employee assistance program

The Role

Incumbent is first line supervisor with total route responsibility for an assigned service area. Primary mission is to increase ridership, support assigned MetroBus Operators, engage and support customers, achieve safety, on-time performance, absenteeism, and expense control goals. Collaborates with the other departments and agencies to solve problems affecting Operator performance, optimize productivity and achieve established performance standards. The incumbent reports to the Service Area Manager.

Responsibilities

• Responsible for the compliance of any/all MetroBus Operations Division policies, procedures, memos and Agency regulations.
• Sets time and territory priorities in order to support MetroBus Operators, engage and support customers, increase ridership by building positive relationships with businesses and institutions within the service area.
• Responsible for achieving 90% on-time performance. Reviews weekly on-time performance reports and takes corrective action to meet standard.
• Supports Operators by being the primary problem solver collaborating with maintenance for timely equipment repairs, scheduling and planning for improving route schedule problems, facilities maintenance for bus stop or sign issues, safety and training for driver instruction, risk management to encourage workers to return to work quickly, marketing to discover important customer satisfaction information, customer service to resolve customer complaints in a timely manner and labor relations for advice and counsel.
• Responsible for contributing to designated standards for on-time performance, Operator absenteeism standards and worker’s compensation injuries; standards for preventable accidents per quarter; standards for non-preventable accidents per quarter; standards for the number of customer complaints per quarter
• Function as key investigator at accident site involving Agency vehicles to include collection of physical evidence, survey of site, conduct initial interview of witnesses and participants, coordinate with emergency service personnel as Agency’s usual representative on scene, and insure compliance with Agency’s Drug and Alcohol Program policy. Prepare clear and concise reports. Incumbent is responsible for obtaining evidence, identifying facts and other pertinent data and information to assist in determining root cause of accident. 
• Provide technical advice and assistance to operators on safety, fare collection, ridership, customer service issues, and other pertinent regulations and performance standards.
• Perform regular operator ride checks to insure operator compliance with established operational and safety requirements.
• Analyze and evaluate schedule maintenance factors, on-time performance issues, bus/train connectivity, and initiate coordinated modifications to scheduled running times. Conduct schedule maintenance checks on a regular basis and in sufficient numbers t