Virtual Patient Coordinator

Who is Spring Fertility? 

We’re a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys! 

Why should you join our team? 

We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first. 

Role Summary

Be the first point of connection in a patient’s care journey. We are looking for compassionate, service-driven individuals to join our team as Virtual Patient Coordinators. In this role, you'll deliver highly personalized support to patients through phone, email, and live chat, ensuring they feel heard, informed, and taken care of from the very first interaction. Our coordinators play a critical role in making each patient's experience smooth, warm, and stress-free. Whether you are guiding them through registration, answering questions, or preparing them for their first consultation, you will also share what makes Spring special on that first phone call to help patients feel welcomed and valued. You will support providers and internal teams to help ensure successful patient registration 

Some day-to-day responsibilities include: 

• Answers all incoming calls, emails and live chats 
• Transfers calls or takes messages as necessary 
• Registers new patients in electronic medical record
• Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
• Emails new patient “welcome packets” after successful registration
• Provides patients with accurate information when answering questions and concerns
• Maintains patient records and protects patient confidentiality 

Education, Licenses, Certifications

• Prior experience in a hospitality, retail, or customer-facing role
• Strong communication skills 
  
• Someone who finds purpose in helping others and values meaningful work
• Bachelor's Degree

Employment Type

This is a full-time non-exempt remote position which may be required to work both EST and PST hours. 

Compensation

The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

*You must reside in and intend to work from one of the following states to be eligible for remote employment - AZ, CA, CO, CT, DE, FL, GA, IL, IN, MA, NJ, NV, NY, OR, PA, TX, VA, WA

Benefits 

Investing in you today 

• Competitive Medical, Dental, and Vision Plans 
• Paid Time Off to enjoy “you” time! 
• Commuter Benefits, Discounted rates on home, auto and pet insurance

Investing in your future 

• 401k Match with up to 4% matching
• Fertility and Parental Leave Benefits Program 
• Career development with a fast-growing organization 
• Paid Life and Disability Insurance 

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer