Technical Writer, Policies and Procedures

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

About this role

Deel is on the lookout for a dedicated Technical Writer (Policies and Procedures) to join our Knowledge Team. Are you passionate about transforming complex procedures into clear, actionable steps? Do you excel at identifying gaps in processes? If you're someone who thrives on organization and enjoys the challenge of making content user-friendly, this role is for you.

The Knowledge Team at Deel is responsible for managing and scaling crucial information about our products and services throughout the company. This role focuses on enhancing internal understanding and compliance through well-crafted, easily digestible policy documents and SOPs.

What You'll Do at Deel

• Work with stakeholders at all levels, including senior leadership, to develop clear, structured SOPs.

• Support the General and Administrative (G&A) teams in drafting policy documents by providing templates, guidelines, and editing expertise to ensure quality and consistency.

• Maintain and update existing SOPs and policy documents to reflect changes in processes or regulations.

• Collaborate with teams involved in Product Go-to-Market and other key organisational processes to ensure SOPs are accurately maintained and aligned with process updates.

• Assist in the enablement of policy updates to ensure company-wide understanding and adherence.

• Engage with subject matter experts to gather necessary details for accurate and effective documentation.

• Utilize data and feedback to optimize the clarity and effectiveness of all procedural content.

• Ensure all documentation is accessible and understandable for a global, diverse audience.

• Enhance and structure content to improve AI-driven search, ensuring information is accurately surfaced for internal and external teams.

• Test and refine documentation to validate that AI tools deliver correct and relevant outputs.

Some Key Qualifications

• Bachelor’s degree in a technical field or a Bachelor's degree in English, communications, or related field with experience in process documentation or policy writing.

• 3+ years experience as a technical writer. 

• Exceptional written and verbal English communication skills.

• Proven ability to distill complex processes into clear, understandable content.

• Skilled in designing and formatting content for readability and easy navigation.

• Experience with Confluence/Jira, Figma and/or other diagramming, wire-framing and collaborative tools. 

• Meticulous attention to detail with a keen eye for accuracy.

We’d Especially Love to Speak with You If You Have:

• Crafted policies and procedures for SaaS or Fintech companies.

• Experience in high-growth startups or managing documentation in fast-paced environments.

• Worked with remote or distributed teams to create universally comprehensible content.

• A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations.

• Created content for cross-cultural audiences whos