Manager, End User Productivity

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY 

The Manager, End User Support & Productivity is a critical role to support all business groups and multiple Sony Operating Companies as they design, plan, and execute Microsoft 365, Adobe, and Unified Communications products and projects as well as maintain the support for these cloud workforce applications. This role will report directly to the Director, End User Support & Productivity, in a hybrid model with 3 days on-site in our NYC office. The candidate will need to be proficient in IT program management have experience with a matrixed, managed IT environment. This role provides ongoing support to ensure services are delivered in-line with customer expectation and business needs in future.  

Apart from customer engagement, the individual will work together with vendors and operational partners to ensure that service availability is maximized, ensuring they deliver on their commitments and any issues are resolved in a timely manner. They will be working closely with key groups across the organization such as Regional InfoSec, Privacy and Legal groups to ensure security and privacy compliance is always maintained.  

Communication, Project Management, and Agility are critical competencies for this role, being able to work independently throughout multiple organizations to support the various Sony  operating companies’ business objectives and strategies.  They must work closely with regional market unit leaders and management in other regions to ensure that there is consistent product delivery to customers and colleagues. This individual will also be responsible for projects in the following Microsoft 365 areas: Collaboration, Unified Communications, Information Protection, Data Loss Prevention, Messaging and Mail, Azure Active Directory, License Management, L1/L2/L3 Tier Support, etc. They will be responsible for licenses and user access to Adobe products in the AM Region. The Manager will also have direct reports who s/he will be responsible for managing. This role will be expected to interact with senior executives in the operating companies to provide technology/project updates, resolve business issues and act as the point of escalation for EUP issues.  

In summary, this role will be pivotal to the successful deployment, adoption, support, and transformation of Microsoft IT services within the region and key contributor to the transformation of service delivery within GISC IC. The ideal candidate will always have the end user in