National Account Manager-Foodservice

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

 

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

At Lavazza North America, the role of National Account Manager within our Food Service division is critical for maintaining and building hospitality and travel business and to the growth strategy for the North American market.  We are seeking a sales professional who has experience in selling coffee to customers in the hospitality and travel channel.

 

Location: Remote

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JOB RESPONSIBILITIES

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
• Work with clients on all branding elements
• Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
• Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs. 
• Track and coordinate new pricing and contracts and manage contract renewals.
• Travel as needed to support customer and employer requirements, including occasional weekend events and travel.
• Identify, develop, and manage active pipeline of strategic national targets.
• Strong technical knowledge of coffee and espresso equipment, including service and maintenance programs.
• Experience collaborating with internal teams and equipment manufacturers to support customer programs.
• Understanding of Lavazza products and effective brand sales strategies.
• Expertise in container order logistics, including product mix and timing.
• Familiarity with distribution networks and partners in the away-from-home sector.
• Experience calling on national, multi-unit operators in the hospitality, cruise line, and travel channels (existing relationships a plus).

JOB QUALIFICATIONS

• Bachelor’s degree preferably in Business Management, Marketing, or related field.
• 6+ years in progressive senior level sales positions in the beverage industry (Coffee preferred)
• Microsoft Office proficiency is required; experience using CRM systems preferred

• Travel expectations: Ability to travel up to 50% including overnight
• Strong communicator with urgency, negotiation, and relationship-building skills.
• Excellent project management, multitasking, and time management abilities.